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Where in WFM Configuration Utility do you define business hours for a contact center?
Suggested Answer: E
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26 comments · newest first
BE
Bernardo
2 months ago
D) Contract Availability makes sense too. Hours are about availability.
FL
Floyd
2 months ago
I remember C) Contract Site Rules being mentioned.
ME
Mel
2 months ago
I feel it's B) Activity Policies. More specific to hours.
LI
Lisandra
2 months ago
I think it's A) Organization. Seems logical.
GR
Gracia
2 months ago
D) Contract Availability makes sense too. It’s about when we’re open.
DA
Daniela
3 months ago
I remember C) Contract Site Rules being mentioned in class.
SA
Salena
3 months ago
I feel it's B) Activity Policies. More specific to hours.
SE
Selma
3 months ago
I think it's A) Organization. Seems logical.
LI
Ling
3 months ago
I remember it being C) Contract Site Rules.
ED
Eden
3 months ago
I feel like it's D) Contract Availability.
RO
Rossana
4 months ago
No way, it's B) Activity Policies.
SO
Sommer
4 months ago
I think it's A) Organization.
JO
Jolanda
4 months ago
Totally with you on D) Contract Availability!
MA
Malcolm
4 months ago
Wait, are you sure it's not C) Contract Site Rules?
LE
Leonora
6 months ago
No way, it's B) Activity Policies!
TR
Tresa
6 months ago
I thought it was A) Organization.
KI
Kimberlie
6 months ago
It's definitely in D) Contract Availability.
AN
Angella
6 months ago
Totally agree, Organization is the right place!
VO
Vonda
6 months ago
Wait, I didn't know we could set hours there!
TI
Tijuana
6 months ago
No way, it's Contract Availability!
DA
Darnell
7 months ago
I thought it was under Activity Policies?
BI
Billi
7 months ago
It's definitely in the Organization section.
DO
Dortha
7 months ago
I feel like Contract Availability could be the right choice, but I need to double-check my notes on that.
KA
Kati
7 months ago
Contract Site Rules sounds familiar for defining hours, but I could be mixing it up with something else.
ZA
Zack
7 months ago
I remember something about Activity Policies, but it feels like that was more about managing tasks than hours.
EV
Evangelina
7 months ago
I think business hours might be set under Organization, but I'm not entirely sure.