Genesys GE0-806 Exam - Topic 6 Question 2 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 2
Topic #: 6

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

AChange the skill levels in WFM Configuration Utility

BDisable Skills in WFM Configuration Utility

CRemove the Login ID in Genesys Administrator

DAdjust the Hiring/Termination date in WFM configuration utility

EGrant the agent an exception in the Calendar

Show Suggested Answer

Suggested Answer: A, B, E

by Howard at May 05, 2022, 07:10 AM

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Katheryn

7 months ago

Wait, can you really just change skill levels to avoid scheduling? Sounds too easy!

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Isabella

7 months ago

Granting an exception in the calendar works too!

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Elfriede

7 months ago

Adjusting the hiring date seems a bit off, not sure about that.

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Ezekiel

7 months ago

I think removing the Login ID is the best way!

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Frederica

8 months ago

You can definitely disable skills to avoid scheduling.

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Cora

8 months ago

Granting an exception in the Calendar seems like a good choice, but I wonder if it’s the best way to ensure they aren’t scheduled at all.

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Nathalie

8 months ago

I feel like removing the Login ID could be a valid option, but I don't remember if it affects the scheduling in WFM.

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Carla

8 months ago

I remember something about adjusting the hiring date could help, but I can't recall if it actually stops scheduling completely.

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Andree

8 months ago

I think we might need to disable skills to prevent the agent from being scheduled, but I'm not entirely sure if that's enough on its own.

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Ena

8 months ago

Alright, time to put my knowledge to the test. I'm going to eliminate the options that don't seem quite right, and then make my best guess.

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Whitney

8 months ago

I feel pretty confident about this one. The question lays out the details clearly, so I just need to analyze each section and option to determine the correct answer.

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Avery

8 months ago

I'm not entirely sure about this one. I'll need to re-read the question and think through the options carefully before answering.

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Lore

8 months ago

For some reason, I feel like configuring the Sling Authentication Requirements was mentioned in a practice question, but I can't recall how it ties in.

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