Discuss Genesys GE0-806 Exam Topic 6 Question 2

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?

Choose 3 answers

AChange the skill levels in WFM Configuration Utility

BDisable Skills in WFM Configuration Utility

CRemove the Login ID in Genesys Administrator

DAdjust the Hiring/Termination date in WFM configuration utility

EGrant the agent an exception in the Calendar

Suggested Answer: A, B, E

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13 comments · newest first

Katheryn 12 months ago

Wait, can you really just change skill levels to avoid scheduling? Sounds too easy!

Isabella 1 year ago

Granting an exception in the calendar works too!

Elfriede 1 year ago

Adjusting the hiring date seems a bit off, not sure about that.

Ezekiel 1 year ago

I think removing the Login ID is the best way!

Frederica 1 year ago

You can definitely disable skills to avoid scheduling.

Cora 1 year ago

Granting an exception in the Calendar seems like a good choice, but I wonder if it’s the best way to ensure they aren’t scheduled at all.

Nathalie 1 year ago

I feel like removing the Login ID could be a valid option, but I don't remember if it affects the scheduling in WFM.

Carla 1 year ago

I remember something about adjusting the hiring date could help, but I can't recall if it actually stops scheduling completely.

Andree 1 year ago

I think we might need to disable skills to prevent the agent from being scheduled, but I'm not entirely sure if that's enough on its own.

Ena 1 year ago

Alright, time to put my knowledge to the test. I'm going to eliminate the options that don't seem quite right, and then make my best guess.

Whitney 1 year ago

I feel pretty confident about this one. The question lays out the details clearly, so I just need to analyze each section and option to determine the correct answer.

Avery 1 year ago

I'm not entirely sure about this one. I'll need to re-read the question and think through the options carefully before answering.

Lore 1 year ago

For some reason, I feel like configuring the Sling Authentication Requirements was mentioned in a practice question, but I can't recall how it ties in.

Genesys GE0-806 Exam - Topic 6 Question 2 Discussion