I remember seeing something about the refresh interval for adherence data in the WFM Web settings, so I'm pretty sure option A is the correct answer. I'll double-check, but I feel good about this one.
Wait, what's the difference between "Refresh Interval", "RefreshRate", and "Refresh Time"? I'm a bit confused about which one is the right answer here.
Okay, I think I've got this. The refresh interval for the real-time agent adherence data is likely in the Adherence section, so I'll check the options for something related to "Refresh" or "Update".
Hmm, I'm not too familiar with the WFM Web interface, so I'll need to think this through carefully. The options seem to be related to the Adherence section, so that's a good place to start.
Kenneth
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