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Which of the following Agent tasks can be configured as an activity?
Choose 3 answers
Suggested Answer: A, B, D
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11 comments · newest first
RO
Robt
12 months ago
B is definitely a task, but I’m not sure about C.
CL
Cletus
1 year ago
D seems unnecessary, why would that be an activity?
JA
Jani
1 year ago
Wait, can you really configure "No call no show" as an activity? That seems odd.
CA
Catrice
1 year ago
Totally agree with A and C!
OR
Ora
1 year ago
I think A, B, and C are the right choices.
AD
Adelina
1 year ago
I recall a practice question about agent tasks, and I think no call no show wouldn’t count as an activity since it’s more of a consequence than a task.
LY
Lynelle
1 year ago
I feel like opening doors could be considered an activity, but I’m not entirely sure about the specifics of what qualifies.
AN
Anastacia
1 year ago
I remember we discussed that activities should be regular tasks, but I'm not sure if answering inbound calls fits that definition.
FE
Felix
1 year ago
I think paperwork at the end of the shift is definitely an activity, but I’m a bit confused about the training on request.
SH
Shayne
1 year ago
I'm a little confused by the question. How exactly does rolling wave planning ensure a consistent level of detail in the project schedule? I'll need to review that part.
DW
Dwight
1 year ago
This looks like a straightforward question about Oracle Receivables customer options. I should be able to identify the four key options related to customers.