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Genesys GE0-806 Exam - Topic 5 Question 26 Discussion

Which of the following Agent tasks can be configured as an activity?Choose 3 answers
A) Answering Inbound calls Monday to Friday in a Working Hours and B) Paperwork done the last hour of each shift and D) Opening doors everyday for 2 hours in the morning
C) Training on request
E) No call no show

Genesys GE0-806 Exam - Topic 5 Question 26 Discussion

Actual exam question for Genesys's GE0-806 exam
Question #: 26
Topic #: 5
[All GE0-806 Questions]

Which of the following Agent tasks can be configured as an activity?

Choose 3 answers

Show Suggested Answer Hide Answer
Suggested Answer: A, B, D

by Christiane at May 06, 2022, 02:51 AM

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Robt
8 months ago
B is definitely a task, but I’m not sure about C.
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Cletus
9 months ago
D seems unnecessary, why would that be an activity?
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Jani
9 months ago
Wait, can you really configure "No call no show" as an activity? That seems odd.
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Catrice
9 months ago
Totally agree with A and C!
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Ora
9 months ago
I think A, B, and C are the right choices.
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Adelina
9 months ago
I recall a practice question about agent tasks, and I think no call no show wouldn’t count as an activity since it’s more of a consequence than a task.
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Lynelle
9 months ago
I feel like opening doors could be considered an activity, but I’m not entirely sure about the specifics of what qualifies.
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Anastacia
9 months ago
I remember we discussed that activities should be regular tasks, but I'm not sure if answering inbound calls fits that definition.
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Felix
9 months ago
I think paperwork at the end of the shift is definitely an activity, but I’m a bit confused about the training on request.
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Shayne
9 months ago
I'm a little confused by the question. How exactly does rolling wave planning ensure a consistent level of detail in the project schedule? I'll need to review that part.
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Dwight
10 months ago
This looks like a straightforward question about Oracle Receivables customer options. I should be able to identify the four key options related to customers.
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