Genesys GE0-806 Exam - Topic 5 Question 26 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 26
Topic #: 5

[All GE0-806 Questions]

Which of the following Agent tasks can be configured as an activity?

Choose 3 answers

AAnswering Inbound calls Monday to Friday in a Working Hours

BPaperwork done the last hour of each shift

CTraining on request

DOpening doors everyday for 2 hours in the morning

ENo call no show

Show Suggested Answer

Suggested Answer: A, B, D

by Christiane at May 06, 2022, 02:51 AM

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Robt

4 months ago

B is definitely a task, but I’m not sure about C.

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Cletus

4 months ago

D seems unnecessary, why would that be an activity?

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Jani

4 months ago

Wait, can you really configure "No call no show" as an activity? That seems odd.

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Catrice

4 months ago

Totally agree with A and C!

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Ora

5 months ago

I think A, B, and C are the right choices.

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Adelina

5 months ago

I recall a practice question about agent tasks, and I think no call no show wouldn’t count as an activity since it’s more of a consequence than a task.

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Lynelle

5 months ago

I feel like opening doors could be considered an activity, but I’m not entirely sure about the specifics of what qualifies.

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Anastacia

5 months ago

I remember we discussed that activities should be regular tasks, but I'm not sure if answering inbound calls fits that definition.

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Felix

5 months ago

I think paperwork at the end of the shift is definitely an activity, but I’m a bit confused about the training on request.

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Shayne

5 months ago

I'm a little confused by the question. How exactly does rolling wave planning ensure a consistent level of detail in the project schedule? I'll need to review that part.

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Dwight

5 months ago

This looks like a straightforward question about Oracle Receivables customer options. I should be able to identify the four key options related to customers.

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