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Genesys Exam GE0-806 Topic 4 Question 74 Discussion

Actual exam question for Genesys's GE0-806 exam
Question #: 74
Topic #: 4
[All GE0-806 Questions]

It is desired that multi-skilled Agents, when scheduled for an Outbound Activity, do not answer inbound calls and Emails. They will only work outbound calls, what is this feature called?

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Suggested Answer: D

http://docs.genesys.com/Documentation/WM/latest/Admin/PrepWFM

by Lili at Oct 16, 2023, 11:18 AM

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Lawrence
2 days ago
I bet the developer who came up with C) Exception Task Sequence was like, 'Eureka! I've solved the age-old problem of keeping agents from getting pulled in a million directions.' Brilliant!
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Gail
4 days ago
D) Marked Time? Really? That sounds more like a feature for tracking tardiness, not outbound call management. C) Exception Task Sequence is clearly the way to go here.
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Man
6 days ago
I was leaning towards B) Task Sequence, but C) Exception Task Sequence makes more sense. Gotta love it when the system can keep those pesky inbound tasks at bay while the agents do their outbound thing!
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Aileen
10 days ago
I'm not sure, but I think it could also be A) Activity Set, as it sounds like a set of tasks for a specific activity.
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Bettina
12 days ago
I agree with Brett, because it makes sense to have a specific sequence for handling outbound calls only.
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Jacquline
13 days ago
Ah, the age-old dilemma of balancing inbound and outbound tasks. C) Exception Task Sequence sounds like the way to go if you want to keep your agents laser-focused on that outbound magic.
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Princess
16 days ago
I think the correct answer is C) Exception Task Sequence. This feature allows agents to focus solely on outbound calls and avoid getting distracted by inbound calls and emails.
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Brett
16 days ago
I think the feature is called C) Exception Task Sequence.
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