Genesys GE0-806 Exam - Topic 4 Question 41 Discussion
Which of the following is true for ''Marked Tim''?
B) When an 'Marked Time' is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back
A) The only difference between an 'Exception' and 'Marked Time' is that an Exception may be asked by an Agent while Marked Time may not
C) Marked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working
D) 'Marked Time' Is used to differentiate between paid and not paid time during Agent shift
Dyan
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