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In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?
Suggested Answer: C
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20 comments · newest first
EL
Elliot
10 months ago
C is misleading, it should be about nonadherence, not adherence.
SH
Sharika
10 months ago
Wait, how can it be minutes? That seems too lenient.
DO
Dorian
10 months ago
Totally agree, A makes the most sense here.
HE
Helaine
10 months ago
I thought it was seconds! B seems off.
SY
Sylvia
11 months ago
It's definitely about minutes, so A is correct.
JE
Jettie
11 months ago
I thought it was about how many seconds an agent could be off schedule, so I’m confused between B and A.
PA
Pa
12 months ago
I’m leaning towards option A, but I keep second-guessing myself about whether it’s about adherence or nonadherence.
DE
Deja
12 months ago
I remember practicing a question like this, and I feel like it was about minutes, but I can't recall the exact wording.
MA
Mattie
1 year ago
I think "Threshold" refers to the time an agent can be early or late, but I’m not sure if it’s in minutes or seconds.
CA
Carin
1 year ago
I'm a bit confused by this question. Is the "Threshold" setting referring to adherence or non-adherence? The wording is a bit ambiguous, so I'll need to re-read the options carefully before answering.
CH
Chantay
1 year ago
Okay, I've got this. The "Threshold" setting is the number of minutes an agent can be early or late to a scheduled state before they are considered non-adherent. So option A is the correct answer.
JO
Jody
1 year ago
Hmm, this is a tricky one. I'm not too familiar with the WFM Config utility, so I'll need to think this through carefully. I'm guessing the "Threshold" setting has to do with agent adherence, but I'm not sure if it's referring to early, late, or both.
DW
Dwight
1 year ago
I think this is asking about the "Threshold" setting in the Schedule State Groups module of the WFM Config utility. Based on the options, it seems to be referring to the amount of time an agent can be early or late to a scheduled state before they are considered non-adherent.
LA
Laurel
1 year ago
Hah! None of the above, my friends. The real answer is D) How many cups of coffee an agent can drink during their scheduled break without being considered a caffeine addict. That's the true measure of adherence in this day and age!
AL
Aleshia
1 year ago
I'm pretty sure it's A) How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent. That's the industry standard, isn't it? Unless they're using some kind of advanced quantum time-keeping in this WFM system.
NO
Novella
10 months ago
Unless they have a new system, A is the way to go!
LE
Lemuel
10 months ago
A makes the most sense. Minutes are standard.
PE
Pearly
11 months ago
Yeah, I've seen that in other systems too.
JA
Jacki
11 months ago
I think you're right, it's definitely A.
LU
Luisa
1 year ago
B) How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent. That's the correct answer, right? I mean, who measures adherence in minutes these days? That's so 20th century!