Genesys Exam GE0-806 Topic 3 Question 96 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 96
Topic #: 3

[All GE0-806 Questions]

Which set of factors would provide the basis for an optimal staffing calculation?

AActual ASA, coverage and maximum occupancy

BActual interaction volume, actual AHT and indirectly occupied time

CActual interaction volume, actual AHT, and the service objectives

DPredicted interaction volume potential AHT and minimum occupancy

Show Suggested Answer

Suggested Answer: D

by Delmy at Sep 13, 2024, 02:13 PM

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Kimberely

6 months ago

I'm going with D. Minimum occupancy? That's my middle name! Well, actually, it's not, but it should be.

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Carissa

5 months ago

User 4: Actual interaction volume and AHT are my top picks. B for me.

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Maurine

6 months ago

User 3: D all the way! Minimum occupancy is where it's at.

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Eveline

6 months ago

User 2: I'm leaning towards A. Actual ASA and coverage are crucial.

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Jaleesa

6 months ago

Predicted interaction volume and potential AHT are also crucial factors to consider for optimal staffing.

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Carman

6 months ago

I think C is the way to go. Service objectives are key.

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Carman

6 months ago

Minimum occupancy is important for sure. It helps in planning the staffing levels effectively.

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Albert

6 months ago

I'm going with D. Minimum occupancy? That's my middle name! Well, actually, it's not, but it should be.

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Louvenia

7 months ago

C is the clear winner here. Who needs actual ASA or coverage when you've got the service objectives to guide you?

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Jacquline

7 months ago

Option B, all the way! Actual interaction volume, actual AHT, and indirectly occupied time - that's the secret sauce for optimal staffing, baby!

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Lili

5 months ago

User 3: Definitely, having the right data on actual interaction volume and AHT is key to ensuring we have the right number of staff on hand.

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Zoila

6 months ago

User 2: I agree, those factors are crucial for calculating staffing needs accurately.

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Alberta

6 months ago

User 1: Option B, all the way! Actual interaction volume, actual AHT, and indirectly occupied time - that's the secret sauce for optimal staffing, baby!

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Kiley

7 months ago

D seems like the way to go. Predicted interaction volume, potential AHT, and minimum occupancy - that's the formula for success!

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Tamesha

6 months ago

User 4: Tamesha has a point. D does seem like a good formula for success in staffing calculation.

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Kasandra

6 months ago

User 3: I'm leaning towards D. Predicted interaction volume, potential AHT, and minimum occupancy make sense to me.

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Samira

6 months ago

User 2: I agree with Samira. C seems like a solid choice for optimal staffing calculation.

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Gilma

6 months ago

I think C is the best option. Actual interaction volume, actual AHT, and the service objectives are key.

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Lauran

7 months ago

I think option C is the right choice. Actual interaction volume, actual AHT, and the service objectives seem like the key factors to consider for optimal staffing.

upvoted 0 times