Genesys Exam GE0-806 Topic 2 Question 82 Discussion

Actual exam question for Genesys's GE0-806 exam

Question #: 82
Topic #: 2

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

AImmediate work

BDeferred work

CFixed-Staff work

Show Suggested Answer

Suggested Answer: C

by Talia at Apr 11, 2024, 03:04 AM

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Sherman

12 days ago

Okay, so from what I've gathered, Genesys WFM is a workforce management system, and the question is asking about a specific type of 'activity' within that system. 'Fixed-Staff work' does seem to be the most logical choice, since it doesn't mention anything about service objectives or WFM.

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Lindsey

14 days ago

Come on, guys, we can't just assume there's no right answer. That's a dangerous mindset. Let's think this through carefully. What exactly is 'Genesys WFM'? And what kind of work would not require service objectives?

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Gaynell

15 days ago

Haha, maybe the real trick is that there is no right answer and they're just trying to mess with us. You know how these certification exams can be!

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Sheron

16 days ago

I agree, 'Fixed-Staff work' does seem to be the most logical choice here. Although, I'm a little worried that there might be some trick to this question that we're not seeing.

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Suzan

18 days ago

Yeah, I'm a little confused by the terminology too. But based on the options, it seems like the answer is probably 'Fixed-Staff work'. That's the only one that doesn't mention anything about service objectives or WFM.

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Yvette

20 days ago

Hmm, this question seems a bit tricky. I'm not sure if I've come across the term 'Genesys WFM' before. Does that refer to some kind of workforce management system?

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