I agree with Scarlet and Lyda. This is a straightforward SSL question, and the answer is likely a combination of the web interfaces and backend components.
A and B seem like the obvious choices here. Encrypting the connection to the WFM web for both Supervisors and Agents makes perfect sense to protect sensitive data.
I'm not sure about using SSL for WFM Configuration utility or WFM Database. I think it's more important to secure the web connections for supervisors and agents.
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