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Agent's Skills are added, modified or removed in which Genesys application?
Suggested Answer: C
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12 comments · newest first
MA
Maryann
12 months ago
I disagree, WFM has a lot of agent management features too.
KI
Kizzy
1 year ago
Really? I didn't know that!
CA
Carmen
1 year ago
Nope, it's all about the Genesys Admin app.
CO
Cora
1 year ago
I thought it was WFM web?
TI
Tien
1 year ago
It's definitely Genesys Administrator!
RO
Rory
1 year ago
I definitely remember that agent skills are linked to the Genesys Administrator, but I hope I’m not mixing it up with another application!
UL
Ulysses
1 year ago
I feel like SCI might be involved, but it seems more related to reporting than skill management.
DE
Denae
1 year ago
I think it's the Genesys Administrator, but I'm not completely sure. We covered something similar in class.
JO
Joesph
1 year ago
I remember practicing with WFM web, but I can't recall if that's where agent skills are managed.
SH
Sheridan
1 year ago
Hmm, I'm a bit unsure about this one. The options seem to cover different aspects of workflow routing, but I'm not entirely confident in my understanding of how business rules can be used to accomplish these objectives.
VI
Vincenza
1 year ago
I've got this! The SQL statement is performing an inner join between the Cars and Color tables, so the number of rows returned will be the number of matching rows between the two tables.
WE
Werner
1 year ago
Hmm, I'm a bit confused about the 360-day year assumption. Does that affect the calculations in any way? I'll need to double-check that.