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Genesys GE0-806 Exam - Topic 1 Question 5 Discussion

Agent's Skills are added, modified or removed in which Genesys application?
C) SCI
A) CC Pulse
B) WFM web
D) Genesys Administrator

Genesys GE0-806 Exam - Topic 1 Question 5 Discussion

Actual exam question for Genesys's GE0-806 exam
Question #: 5
Topic #: 1
[All GE0-806 Questions]

Agent's Skills are added, modified or removed in which Genesys application?

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Suggested Answer: C

http://docs.genesys.com/Special:Repository/gd76rn.html?id=8a0e52d0-b8ad-4a97-91fe-4ecad5c3418c

by Gary at May 04, 2022, 02:23 AM

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Maryann
10 months ago
I disagree, WFM has a lot of agent management features too.
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Kizzy
10 months ago
Really? I didn't know that!
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Carmen
10 months ago
Nope, it's all about the Genesys Admin app.
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Cora
11 months ago
I thought it was WFM web?
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Tien
11 months ago
It's definitely Genesys Administrator!
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Rory
11 months ago
I definitely remember that agent skills are linked to the Genesys Administrator, but I hope I’m not mixing it up with another application!
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Ulysses
11 months ago
I feel like SCI might be involved, but it seems more related to reporting than skill management.
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Denae
11 months ago
I think it's the Genesys Administrator, but I'm not completely sure. We covered something similar in class.
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Joesph
11 months ago
I remember practicing with WFM web, but I can't recall if that's where agent skills are managed.
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Sheridan
11 months ago
Hmm, I'm a bit unsure about this one. The options seem to cover different aspects of workflow routing, but I'm not entirely confident in my understanding of how business rules can be used to accomplish these objectives.
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Vincenza
11 months ago
I've got this! The SQL statement is performing an inner join between the Cars and Color tables, so the number of rows returned will be the number of matching rows between the two tables.
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Werner
11 months ago
Hmm, I'm a bit confused about the 360-day year assumption. Does that affect the calculations in any way? I'll need to double-check that.
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