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Genesys GE0-803 Exam - Topic 6 Question 77 Discussion

Posted by Leatha on Nov 17, 2024 at 12:14 PM

Which is NOT a feature of a GVP In-Front of switch configuration?

Suggested Answer: D

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34 comments · newest first
TA
Tawna 11 months ago
Are we sure about C? That seems like a useful feature.
YO
Yolande 11 months ago
Wait, I thought treating missing DNIS was standard?
AN
Annice 11 months ago
Totally agree, B is not a feature!
MI
Mitsue 12 months ago
I think Whisper to Agent is not part of it.
AS
Ashton 12 months ago
Operator Hang up detect is definitely a feature.
DA
Darci 1 year ago
Operator Hang up detect sounds familiar, but I can't remember if it's included in the GVP In-Front of switch features.
LI
Lizbeth 1 year ago
I practiced a similar question, and I think "Treating missing DNIS" might not be a feature, but I'm not completely confident.
MA
Mari 1 year ago
I feel like "Whisper to Agent" is a feature, but I can't recall if it's part of the In-Front setup or not.
MA
Marshall 1 year ago
I think I remember that the GVP In-Front of switch configuration has something to do with call handling features, but I'm not sure about the specifics.
JA
Janine 1 year ago
Ah, this is a tricky one. I know the GVP configuration has a lot of capabilities, but I'm not sure if whispering to the agent is one of them. I'll have to review my notes and make an educated guess.
MA
Malinda 1 year ago
Okay, let me see. The GVP In-Front of switch configuration is all about call routing and handling, so I'm guessing the "Whisper to Agent" feature is not part of it. I'll go with C on this one.
AL
Albert 1 year ago
Hmm, I'm a bit unsure about this. I know the GVP configuration has some call handling features, but I can't remember if whispering to the agent is one of them. I'll have to think this through carefully.
DA
Daren 1 year ago
I'm pretty confident I know the answer to this one. The GVP In-Front of switch configuration doesn't have the ability to whisper to the agent, so I'll go with C.
TE
Tennie 2 years ago
Haha, I bet the person who wrote this question has never even heard of a GVP In-Front of switch configuration. It sounds like something out of a sci-fi novel!
CU
Curt 2 years ago
↳ replying to Tennie
D) Treating missing DNIS
BR
Brynn 2 years ago
↳ replying to Tennie
C) Whisper to Agent
JO
Joni 2 years ago
↳ replying to Tennie
B) Transfer caller entered data
GI
Gilberto 2 years ago
↳ replying to Tennie
A) Operator Hang up detect
JU
Justine 2 years ago
I'm not sure, but I think C) Whisper to Agent is also a feature of GVP In-Front of switch configuration.
AR
Argelia 2 years ago
I disagree, I believe the correct answer is D) Treating missing DNIS.
DE
Denae 2 years ago
C seems like the odd one out here. Whispering to the agent is definitely not a feature of this configuration.
MA
Mary 2 years ago
↳ replying to Denae
Definitely, the other options are more related to call handling.
DA
Dahlia 2 years ago
↳ replying to Denae
Yeah, whispering to the agent doesn't really fit with the other features.
JA
Jame 2 years ago
↳ replying to Denae
I agree, C does seem out of place.
OW
Owen 2 years ago
↳ replying to Denae
D) Treating missing DNIS
AR
Arlean 2 years ago
↳ replying to Denae
C) Whisper to Agent
DE
Destiny 2 years ago
↳ replying to Denae
B) Transfer caller entered data
ED
Edwin 2 years ago
↳ replying to Denae
A) Operator Hang up detect
PA
Pa 2 years ago
I think D is the correct answer. Treating missing DNIS is not a feature of a GVP In-Front of switch configuration.
EL
Elfriede 2 years ago
↳ replying to Pa
Operator Hang up detect is a feature of GVP In-Front of switch configuration.
RE
Reiko 2 years ago
↳ replying to Pa
Whisper to Agent is also a feature of GVP In-Front of switch configuration.
AN
Annelle 2 years ago
↳ replying to Pa
Yes, treating missing DNIS is not a feature of a GVP In-Front of switch configuration.
LA
Lajuana 2 years ago
↳ replying to Pa
I agree, D is the correct answer.
EM
Emeline 2 years ago
I think the answer is B) Transfer caller entered data.
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