Genesys Exam GCX-SCR Topic 5 Question 18 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 18
Topic #: 5

You are a contact center administrator and are required to create a script to allow agents to write data to an external CRM. Select the correct sequence.

1. Create a Script.

2. Configure the CRM integration in Genesys Cloud CX.

3. Give necessary permission to agents to view and execute data actions.

4. Configure the respective data action of the configured CRM in Scripts.

5. Enable the Data Actions property in the script.

A2,3,4,1,5

B2,1,5,4,3

C1,2,5,3,4

D5,4,2,3,1

Show Suggested Answer

Suggested Answer: C

The correct syntax to display '10$' using the variables value and currency in Genesys Cloud CX scripting is {{value}}{{currency}}. This syntax correctly concatenates the two variables without any additional characters or spaces, ensuring that the result is displayed as '10$' on the script page.

by Blair at Feb 06, 2025, 02:00 PM

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My

2 months ago

Ah, the joys of sequence questions. It's like a secret code that only the chosen ones can crack. *chuckles* I'm putting my money on B) 2,1,5,4,3. Let's hope I'm not 'barking up the wrong tree'!

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Angelo

2 months ago

I see where you're coming from, but I have a feeling it's actually D) 5,4,2,3,1.

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Denae

2 months ago

Hmm, interesting choice. I personally believe it's C) 1,2,5,3,4.

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Anastacia

2 months ago

I think you might be onto something there. But I'm leaning towards A) 2,3,4,1,5.

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Rebecka

3 months ago

This is like a game of 'Simon Says' for contact center admins. Gotta follow the right order or it all falls apart. I'm feeling good about B) 2,1,5,4,3. *fingers crossed*

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Malinda

2 months ago

I'm sticking with B) 2,1,5,4,3. I have a good feeling about it.

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Helga

2 months ago

Hmm, C) 1,2,5,3,4 does make sense. Maybe we should reconsider our choice.

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Lucina

2 months ago

I'm not so sure about B. I think it might be C) 1,2,5,3,4. What do you think?

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Albert

2 months ago

Yeah, I agree. Following the correct sequence is crucial for a successful integration.

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Daren

2 months ago

I think B) 2,1,5,4,3 sounds good too. Let's hope for the best!

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Nicolette

2 months ago

I think B) 2,1,5,4,3 sounds good too. Let's hope for the best!

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Alton

3 months ago

Ah, the age-old question of the right sequence. Let's see, we need to set up the CRM integration, then create the script. Hmm, I'm going with B) 2,1,5,4,3. *confident nod*

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Wilford

3 months ago

Okay, let's think this through step-by-step. Gotta configure the CRM integration first, then create the script. Yep, B) is the way to go. Wait, is that my final answer? *double-checks*

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Douglass

3 months ago

Hmm, this one's a bit tricky. Gotta love these sequence questions - it's like a little puzzle to solve! Let's see, I think I've got it... B) 2,1,5,4,3. Wait, did I get that right? *scratches head*

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