Genesys GCX-SCR Exam - Topic 4 Question 27 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 27
Topic #: 4

By default, Line Recording is disabled.

ATrue

BFalse

Show Suggested Answer

Suggested Answer: A

By default, Line Recording is indeed disabled in Genesys Cloud CX. This default setting is designed to comply with various regulatory and privacy requirements, where recording communications without explicit consent or necessity could lead to legal issues. Administrators must manually enable Line Recording based on organizational needs and after ensuring that all necessary legal and compliance measures are in place.

Genesys Cloud CX allows detailed configurations for recording, including setting up policies that dictate when and how interactions are recorded, ensuring that only necessary communications are recorded and stored.

by Shawna at Aug 16, 2025, 04:54 PM

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Tammy

2 months ago

Not sure about that, I always have it on.

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Madonna

2 months ago

Wait, really? I thought it was enabled!

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Rodrigo

2 months ago

That's true, it is disabled by default.

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Timmy

3 months ago

I totally agree, I've seen that too.

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Pete

3 months ago

Just checked, and yep, it's off by default!

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Dyan

3 months ago

I’m pretty confident it’s true, but I wish I had reviewed that section more thoroughly before the exam.

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Yesenia

3 months ago

I vaguely recall something about default settings, but I can't remember if it was specifically about Line Recording.

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Louis

4 months ago

I'm not entirely sure, but I feel like there was a similar question in our practice tests that suggested it might be false.

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Dong

4 months ago

I think I remember reading that Line Recording is off by default, so I would lean towards A being true.

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Clemencia

4 months ago

Ah, I think I've got it! If Line Recording is disabled by default, then the statement "Line Recording is disabled" must be true. I'll select option A.

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Adell

4 months ago

This looks like a simple question, but I want to be sure I'm not missing any nuance. I'll review the information provided and make my best judgment.

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Paris

4 months ago

I'm a bit unsure about this one. I'll need to double-check my understanding of the default behavior of Line Recording to make sure I'm selecting the right answer.

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Jannette

4 months ago

Okay, let me think this through. If Line Recording is disabled by default, then the statement "Line Recording is disabled" must be true. I'll go with option A.

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Arthur

5 months ago

Hmm, this seems like a straightforward true/false question. I'll read through the statement carefully and think about the default behavior of Line Recording before selecting my answer.

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