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Genesys GCX-SCR Exam - Topic 4 Question 25 Discussion

Which of the following correctly shows how an outbound contact's first name displays in a preview mode?
A) Hello {{Outbound.OrstName}}
B) Hello {Outbound.irstName>
C) Hello (Outbound.RrstName
D) Hello [Outbound.irstName]

Genesys GCX-SCR Exam - Topic 4 Question 25 Discussion

Actual exam question for Genesys's GCX-SCR exam
Question #: 25
Topic #: 4
[All GCX-SCR Questions]

Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

Show Suggested Answer Hide Answer
Suggested Answer: A

The correct format to display an outbound contact's first name in a preview mode within Genesys Cloud CX is {{Outbound.FirstName}}. This syntax uses double curly braces, which are recognized by the scripting engine to dynamically insert variable data into the script. When in preview mode, this format ensures that the variable Outbound.FirstName is replaced with the actual first name of the contact when the script is executed.


by Shakira at Jul 11, 2025, 07:55 AM

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Trinidad
7 months ago
Why is D even an option? Seems weird.
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Timothy
7 months ago
Definitely not B, that's incorrect syntax.
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Yuriko
7 months ago
Wait, is it really C? That looks off to me.
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Delfina
7 months ago
I agree, A seems the most logical.
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Mozell
8 months ago
I think it's A for sure.
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Ozell
8 months ago
I want to say it's option A, but I keep mixing up the casing of "FirstName" and "irstName."
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Ruth
8 months ago
I'm not sure about the syntax, but I remember that using brackets is usually incorrect in these cases.
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Mindy
8 months ago
I feel like I saw a similar question in our practice tests, and I think it was option D that looked right.
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Johanna
8 months ago
I think the correct format should use double curly braces, but I can't remember if it's "Outbound.FirstName" or something else.
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Salina
9 months ago
Wait, is it supposed to be single curly braces or double? I'm getting a bit mixed up on the formatting here. Let me re-read the question carefully and review the options again.
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Glendora
9 months ago
Okay, I've got this. The correct syntax is to use double curly braces around the field name, with the field name spelled correctly. I'm confident option A is the right answer.
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Rosalind
9 months ago
Hmm, I'm a bit unsure about this one. I know we need to use curly braces or some kind of placeholder, but I can't quite remember the exact syntax. I'll have to think it through step-by-step.
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Rachael
9 months ago
This looks like a straightforward syntax question. I'll carefully review the options and think through the correct format for displaying a field in a preview mode.
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Shanice
10 months ago
A) Hello {{Outbound.OrstName}, is the way to go. Anything else is just asking for trouble.
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Tarra
10 months ago
C) Hello (Outbound.RrstName - that's gotta be a joke, right? Who would use parentheses for that?
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German
10 months ago
B) Hello {Outbound.irstName>
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Ciara
10 months ago
A) Hello {{Outbound.OrstName}}
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Mi
11 months ago
I think C) Hello (Outbound.RrstName is incorrect because of the parentheses
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Rolland
11 months ago
I'm not sure, but I think it's D) Hello [Outbound.irstName]
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Brittani
11 months ago
Hmm, I think it's B) Hello {Outbound.irstName>. The curly braces look right to me.
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Alfreda
11 months ago
I agree with Evelynn, A) makes sense because of the curly braces
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Shalon
11 months ago
Definitely option D) Hello [Outbound.irstName]. Square brackets are the standard way to display dynamic data in a preview mode.
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Loren
10 months ago
I agree, option D) Hello [Outbound.irstName] is the correct way to display the first name.
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Hector
11 months ago
I'm pretty sure it's A) Hello {{Outbound.OrstName},. That looks like the correct syntax for displaying a merge field.
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Evelynn
11 months ago
I think the correct answer is A) Hello {{Outbound.OrstName}}
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