Genesys GCX-SCR Exam - Topic 3 Question 31 Discussion

Actual exam question for Genesys's GCX-SCR exam

Question #: 31
Topic #: 3

[All GCX-SCR Questions]

Select the categories of Prompts in Architect. (Choose two.)

AUser

BMenu

CData

DSystem

Show Suggested Answer

Suggested Answer: A, D

In Genesys Cloud CX Architect, prompts are categorized into several types. The most relevant categories in this context are:

User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.

System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.

These two categories are fundamental for managing and customizing how audio prompts are used within the Genesys Cloud CX platform.

Genesys Cloud CX Architect Documentation.

by Dick at Jan 05, 2026, 05:16 AM

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Kayleigh

3 days ago

C, D - This is a no-brainer, everyone knows Prompts are for User and System!

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Rodrigo

8 days ago

A, B

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Trinidad

13 days ago

C, D

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Andrew

18 days ago

I studied prompts in Architect, and I thought it was Data and System, but now I'm second-guessing myself.

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Rodolfo

24 days ago

I feel like User is definitely one of the categories, but I can't recall if System or Menu is the second one.

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Becky

29 days ago

I remember practicing a question like this, and I think Menu and Data were the correct answers, but I could be mixing them up.

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Rosamond

1 month ago

I think the categories of prompts might include User and System, but I'm not entirely sure.

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William

1 month ago

Ugh, I'm not totally confident on this. I'm going to eliminate the ones that don't seem relevant, like Menu, and then decide between User and System.

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Gilma

1 month ago

I've got this! The categories are User and Data. Architect is all about user interactions and managing data, so those have to be the correct answers.

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Whitley

2 months ago

User and Menu? No, that doesn't seem right. I'm a bit unsure about this one, but I'll give it my best shot.

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Felix

2 months ago

Okay, let me think this through. I know Architect has different types of prompts, so I'll read the options carefully and pick the two that make the most sense.

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Tesha

2 months ago

Hmm, this one seems straightforward. I think the categories are User and System, but I'll double-check the options just to be sure.

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