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Genesys Exam GCX-SCR Topic 3 Question 16 Discussion

Actual exam question for Genesys's GCX-SCR exam
Question #: 16
Topic #: 3
[All GCX-SCR Questions]

Which dialing mode dials multiple contacts once an agent becomes available?

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Suggested Answer: D

In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.


by Janna at Jan 11, 2025, 12:08 PM

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Ahmed
1 days ago
Agentless dialing, the contactless future of customer service. Where do I apply?
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Twana
3 days ago
Progressive dialing, the slow and steady approach to reaching multiple contacts.
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Fernanda
8 days ago
Predictive dialing, the crystal ball of contact center technology.
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Erinn
12 days ago
Power dialing? Sounds like a superpower! Sign me up for that one.
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Carmelina
19 days ago
I'm not sure, but I think Progressive mode also dials multiple contacts. Can someone confirm?
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Raul
21 days ago
I agree with Twana, Predictive mode makes sense for dialing multiple contacts at once.
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Twana
22 days ago
I think the answer is B) Predictive.
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