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Genesys GCX-SCR Exam - Topic 2 Question 2 Discussion

Using the _____ action in scripts, you can temporarily stop recording the interaction.
B) Secure Pause
A) Hold
C) Secure Hold
D) Stop Recording

Genesys GCX-SCR Exam - Topic 2 Question 2 Discussion

Actual exam question for Genesys's GCX-SCR exam
Question #: 2
Topic #: 2
[All GCX-SCR Questions]

Using the _____ action in scripts, you can temporarily stop recording the interaction.

Show Suggested Answer Hide Answer
Suggested Answer: B

The Secure Pause action in Genesys Cloud CX is used to temporarily stop the recording of an interaction, particularly when sensitive information, such as payment details, is being collected. This action is essential for compliance with data protection regulations like PCI-DSS, ensuring that sensitive data is not recorded or stored.

Using Secure Pause ensures that the recording is automatically resumed after the sensitive information has been captured, maintaining the integrity of the interaction while protecting customer data.


by Bettina at Aug 22, 2024, 06:52 AM

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Jaclyn
9 months ago
I’m surprised there’s no clear answer here!
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My
9 months ago
Wait, is "Stop Recording" even an option?
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Sue
9 months ago
"Secure Hold" sounds right to me.
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Luther
10 months ago
I disagree, it might be "Secure Pause."
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Adelaide
10 months ago
I think it's definitely "Hold."
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Shenika
10 months ago
I’m leaning towards "Secure Hold," but I wish I had reviewed more examples before the exam.
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Kristeen
10 months ago
I feel like "Secure Pause" could be the answer, but I also remember a question that used "Stop Recording" in a different scenario.
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Jenelle
11 months ago
I remember something about "Hold" being used to pause actions, but I can't recall if it's the right term for this context.
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Winifred
11 months ago
I think the answer might be "Secure Hold," but I'm not completely sure. It sounds familiar from our practice sessions.
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Farrah
11 months ago
Okay, I've got this. The key is the word "temporarily" in the question. That rules out D. Stop Recording, since that would permanently stop the recording. I'm going with A. Hold as the best option to temporarily pause the interaction.
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Vallie
11 months ago
The wording of the question is a bit tricky. I'm leaning towards B. Secure Pause, since that sounds like it would temporarily stop the recording in a secure way. But I'm not 100% confident on this.
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An
11 months ago
Hmm, I'm not too sure about this one. I'm trying to remember the different actions we covered in the scripts section. Hold or Secure Pause could also be possibilities, but I'll have to think this through a bit more.
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Brandee
11 months ago
I think the answer is D. Stop Recording seems like the most logical choice to temporarily stop recording an interaction.
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Jerry
11 months ago
I'm a little confused by this question. There seem to be a lot of options, and I'm not sure which ones are the right principles to follow. I'll have to review my notes and try to reason through the best approach for validating a prototype.
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Cristal
11 months ago
This seems straightforward enough. I'll review the code, think through the possible outcomes, and select the answer that best matches what I expect to happen.
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Florencia
2 years ago
I think the answer is D) Stop Recording because it makes sense to stop recording the interaction.
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Mozell
2 years ago
Wait, is this a trick question? What if the answer is actually 'Caffeine Break'? That's the only way I'm pausing this recording!
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Justine
2 years ago
I'm not sure, but I think it might be B) Secure Pause.
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Nakisha
2 years ago
I bet the answer is C. Secure Hold. It's gotta be the most secure way to pause the recording, you know, for those top-secret scripts.
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Angelo
2 years ago
Yeah, I agree. It's important to have a secure way to pause recordings for sensitive scripts.
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Terry
2 years ago
I think you're right, Secure Hold does sound like the most secure option.
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Jacqueline
2 years ago
Hmm, I'm leaning towards A. Hold. It just makes more sense to me that we'd use a simple 'Hold' action to temporarily stop the recording.
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Kristel
2 years ago
I don't know, I think D. Stop Recording sounds more like it. Why would we need a 'Secure' anything to pause the recording?
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Vicki
2 years ago
I agree, D) Stop Recording makes more sense in this context.
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Herman
2 years ago
D) Stop Recording
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Mila
2 years ago
C) Secure Hold
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Elroy
2 years ago
B) Secure Pause
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Romana
2 years ago
A) Hold
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Darrel
2 years ago
I'm pretty sure the correct answer is B. Secure Pause. That's the action we use to pause the recording, right?
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Fatima
2 years ago
No, it's not Secure Hold. It's Secure Pause that we use to temporarily stop recording.
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Polly
2 years ago
I think it's actually C. Secure Hold. That's the one we use to pause the interaction.
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Rebbecca
2 years ago
Yes, you're correct. Secure Pause is the action we use to temporarily stop recording.
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Celia
2 years ago
I disagree, I believe the answer is A) Hold.
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Ngoc
2 years ago
I think the answer is C) Secure Hold.
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