Discuss Genesys GCX-SCR Exam Topic 1 Question 37

By default, Line Recording is disabled.

ATrue

BFalse

Suggested Answer: A

By default, Line Recording is indeed disabled in Genesys Cloud CX. This default setting is designed to comply with various regulatory and privacy requirements, where recording communications without explicit consent or necessity could lead to legal issues. Administrators must manually enable Line Recording based on organizational needs and after ensuring that all necessary legal and compliance measures are in place.

Genesys Cloud CX allows detailed configurations for recording, including setting up policies that dictate when and how interactions are recorded, ensuring that only necessary communications are recorded and stored.

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17 comments · newest first

Bulah 1 month ago

I’m with you, A) True feels right.

Juliana 1 month ago

I think A) True is the safer bet.

Veta 2 months ago

I’m leaning towards B) False. Maybe it’s on by default in some cases?

Shaun 2 months ago

Definitely A) True. Safety first!

Aja 2 months ago

Yeah, makes sense to have it disabled initially.

Kerry 2 months ago

I feel like it should be A) True too.

Maira 2 months ago

I agree, it's usually off by default.

Gail 2 months ago

I think it's A) True.

Vince 3 months ago

Yup, I can confirm that!

Janey 3 months ago

I don't know, that seems odd.

Marshall 3 months ago

Definitely true, I've checked it before.

Colene 3 months ago

Wait, really? I thought it was always on!

Ashley 3 months ago

A) True, it's off by default.

Rikki 4 months ago

I feel like I’ve seen this in the study materials, and it mentioned that it’s disabled. So I’ll choose A) True.

Herminia 4 months ago

I’m a bit confused. I thought it was disabled by default, but I could be mixing it up with another feature.

Rossana 4 months ago

I remember a practice question about recording settings, and it said something similar. I’ll go with B) False.

Shakira 4 months ago

I think Line Recording is actually enabled by default, but I’m not completely sure.

Genesys GCX-SCR Exam - Topic 1 Question 37 Discussion