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Genesys GCX-SCR Exam - Topic 1 Question 37 Discussion

By default, Line Recording is disabled.
A) True
B) False

Genesys GCX-SCR Exam - Topic 1 Question 37 Discussion

Actual exam question for Genesys's GCX-SCR exam
Question #: 37
Topic #: 1
[All GCX-SCR Questions]

By default, Line Recording is disabled.

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Suggested Answer: A

By default, Line Recording is indeed disabled in Genesys Cloud CX. This default setting is designed to comply with various regulatory and privacy requirements, where recording communications without explicit consent or necessity could lead to legal issues. Administrators must manually enable Line Recording based on organizational needs and after ensuring that all necessary legal and compliance measures are in place.

Genesys Cloud CX allows detailed configurations for recording, including setting up policies that dictate when and how interactions are recorded, ensuring that only necessary communications are recorded and stored.


by Filiberto at Jun 01, 2026, 01:14 AM

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Aja
2 days ago
Yeah, makes sense to have it disabled initially.
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Kerry
8 days ago
I feel like it should be A) True too.
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Maira
13 days ago
I agree, it's usually off by default.
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Gail
18 days ago
I think it's A) True.
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Vince
23 days ago
Yup, I can confirm that!
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Janey
28 days ago
I don't know, that seems odd.
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Marshall
1 month ago
Definitely true, I've checked it before.
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Colene
1 month ago
Wait, really? I thought it was always on!
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Ashley
1 month ago
A) True, it's off by default.
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Rikki
2 months ago
I feel like I’ve seen this in the study materials, and it mentioned that it’s disabled. So I’ll choose A) True.
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Herminia
2 months ago
I’m a bit confused. I thought it was disabled by default, but I could be mixing it up with another feature.
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Rossana
2 months ago
I remember a practice question about recording settings, and it said something similar. I’ll go with B) False.
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Shakira
2 months ago
I think Line Recording is actually enabled by default, but I’m not completely sure.
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