Genesys Exam GCX-GCD Topic 9 Question 7 Discussion

Actual exam question for Genesys's GCX-GCD exam

Question #: 7
Topic #: 9

[All GCX-GCD Questions]

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

AThe maximum capacity that an agent may handle simultaneously for each supported media type.

BThe after call work time for each media type.

CTime that an agent may spend on each media type.

DMedia types that can interrupt current interactions that an agent is handling.

Show Suggested Answer

Suggested Answer: A, D

by Maybelle at Jun 13, 2025, 08:15 AM

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4 days ago

D is also important. Utilization lets you configure which media types can interrupt an agent's current interactions.

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17 days ago

I think A and B are the correct answers. Utilization allows you to set agent capacity and after-call work time for each media type.

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1 days ago

I agree, A and B are the correct answers.

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