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Genesys GCX-GCD Exam Questions
Exam Name: Genesys Cloud CX: Developer Certification Exam
Exam Code:
GCX-GCD
Related Certification(s): Genesys Cloud CX Certifications
Certification Provider: Genesys
Number of GCX-GCD practice questions in our database:
57 (updated: Apr. 28, 2025)
Expected GCX-GCD Exam Topics, as suggested by Genesys :
- Topic 1: Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
- Topic 2: Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
- Topic 3: Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
- Topic 4: Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
- Topic 5: Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
- Topic 6: Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
- Topic 7: Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
- Topic 8: Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
- Topic 9: Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
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Free Genesys GCX-GCD Exam Actual Questions
Note: Premium Questions for GCX-GCD were last updated On Apr. 28, 2025 (see below)
Question #1
Question #2
Which of the following containers is used to create a new campaign?
Correct Answer:
C
Question #3
From the _______________ page, you can monitor the number of API requests in the built-in dashboard.
Correct Answer:
B
Question #4
To assign a Prompt resource using the API, you must have the _______________ permission assigned.
Correct Answer:
B
Question #5
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
Correct Answer:
B
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Talia
6 hours agoShawnee
2 days ago