Genesys GCX-GCD Exam - Topic 7 Question 23 Discussion

Actual exam question for Genesys's GCX-GCD exam

Question #: 23
Topic #: 7

[All GCX-GCD Questions]

Which dialing mode dials multiple contacts once an agent becomes available?

APower

BPredictive

CProgressive

DAgentless

Show Suggested Answer

Suggested Answer: B

by Herminia at Jun 26, 2026, 11:41 PM

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Elbert

3 days ago

I’m not sure. What about C) Progressive?

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Youlanda

8 days ago

I agree, B) Predictive makes sense. Saves time!

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Elbert

14 days ago

I think it's B) Predictive. It dials multiple contacts.

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Troy

19 days ago

A) Power is the one that dials multiple contacts for sure!

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Rossana

24 days ago

Wait, are we sure it's not C) Progressive?

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Alton

29 days ago

I agree with Annett, A is the right choice.

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Ashanti

1 month ago

I thought it was B) Predictive.

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Annett

1 month ago

It's definitely A) Power!

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Marylou

1 month ago

I'm really uncertain about this one. I thought D) Agentless was about not having agents at all, so that can't be right, right?

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Laine

2 months ago

I recall practicing a question similar to this, and I think it was C) Progressive that dials multiple contacts, but I could be wrong.

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Beckie

2 months ago

I feel like we covered this in class, and I want to say it's B) Predictive, but I could be mixing it up with another type.

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Carissa

2 months ago

I think the answer might be A) Power, but I'm not entirely sure. I remember something about it dialing multiple contacts.

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