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Which dialing mode dials multiple contacts once an agent becomes available?
Suggested Answer: B
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21 comments · newest first
BL
Blair
2 days ago
No, it's definitely B) Predictive. It dials multiple contacts.
LO
Loise
7 days ago
I feel like A) Power could work too.
MA
Matilda
12 days ago
I agree, Predictive makes sense.
DI
Dierdre
17 days ago
I think it's B) Predictive.
KY
Kyoko
23 days ago
Still, B) Predictive is the best choice here.
EL
Elbert
28 days ago
True, but it can lead to dropped calls.
YO
Youlanda
1 month ago
Plus, it maximizes agent availability.
EL
Elbert
1 month ago
Exactly! Predictive is more efficient.
KY
Kyoko
1 month ago
C) Progressive only dials one at a time, right?
EL
Elbert
2 months ago
I’m not sure. What about C) Progressive?
YO
Youlanda
2 months ago
I agree, B) Predictive makes sense. Saves time!
EL
Elbert
2 months ago
I think it's B) Predictive. It dials multiple contacts.
TR
Troy
2 months ago
A) Power is the one that dials multiple contacts for sure!
RO
Rossana
2 months ago
Wait, are we sure it's not C) Progressive?
AL
Alton
2 months ago
I agree with Annett, A is the right choice.
AS
Ashanti
3 months ago
I thought it was B) Predictive.
AN
Annett
3 months ago
It's definitely A) Power!
MA
Marylou
3 months ago
I'm really uncertain about this one. I thought D) Agentless was about not having agents at all, so that can't be right, right?
LA
Laine
3 months ago
I recall practicing a question similar to this, and I think it was C) Progressive that dials multiple contacts, but I could be wrong.
BE
Beckie
3 months ago
I feel like we covered this in class, and I want to say it's B) Predictive, but I could be mixing it up with another type.
CA
Carissa
4 months ago
I think the answer might be A) Power, but I'm not entirely sure. I remember something about it dialing multiple contacts.