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Genesys GCX-GCD Exam - Topic 7 Question 16 Discussion

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
B) Scripts
A) Dialog boxes
C) Toast pop-ups
D) IVR prompts

Genesys GCX-GCD Exam - Topic 7 Question 16 Discussion

Actual exam question for Genesys's GCX-GCD exam
Question #: 16
Topic #: 7
[All GCX-GCD Questions]

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

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Suggested Answer: B

by Elvera at Mar 06, 2026, 09:47 PM

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Loreta
11 hours ago
I agree, Scripts are interactive. They guide the conversation.
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Alpha
6 days ago
I think it's B) Scripts. They help gather info directly.
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Gilma
11 days ago
Not convinced, I think IVR prompts might do something similar.
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Tawna
16 days ago
Wow, I didn't know Scripts did that! That's cool!
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Aretha
2 months ago
Wait, are you sure? I thought it was A) Dialog boxes.
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Tu
2 months ago
I agree, Scripts are super useful for that!
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Catarina
2 months ago
Definitely B) Scripts! They let agents gather info easily.
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Sue
3 months ago
I’m leaning towards B too, but I’m not 100% sure.
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Samira
3 months ago
I thought IVR prompts were the main thing for caller info!
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Tabetha
3 months ago
Wait, are we sure it's not A) Dialog boxes?
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Valentine
3 months ago
I agree, Scripts are super useful for that!
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Annabelle
3 months ago
Definitely B) Scripts! They let agents gather info easily.
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Deandrea
3 months ago
I keep mixing up IVR prompts and Scripts, but I think IVR prompts are more about guiding the caller rather than updating info.
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Candra
4 months ago
I practiced a similar question, and I feel like C) Toast pop-ups were more about notifications rather than collecting info.
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Jackie
4 months ago
I'm not entirely sure, but I remember something about A) Dialog boxes being used for displaying info. Could that be it?
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Susana
4 months ago
I think the answer might be B) Scripts, since they often allow for collecting and updating caller information during a call.
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