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Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
Suggested Answer: B
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26 comments · newest first
LI
Lindy
2 months ago
D) IVR prompts might not allow updates. Scripts seem best!
CA
Carlee
2 months ago
A) Dialog boxes could work too, but not as dynamic.
KA
Kami
2 months ago
I agree, Scripts are interactive. They guide the agent well.
TR
Trina
2 months ago
I think it's B) Scripts. They help gather info effectively.
GE
Genevive
2 months ago
C) Toast pop-ups are quick, but not as detailed as Scripts.
AI
Aide
3 months ago
Not sure, but A) Dialog boxes seem useful too.
JE
Jeff
3 months ago
I agree, Scripts are interactive. They guide the agent well.
RO
Rory
3 months ago
I think it's B) Scripts. They help gather info effectively.
AL
Alline
3 months ago
D) IVR prompts just don’t allow updates. Scripts are best!
LI
Linwood
3 months ago
A) Dialog boxes could work too, but not as effective.
LO
Loreta
4 months ago
I agree, Scripts are interactive. They guide the conversation.
AL
Alpha
4 months ago
I think it's B) Scripts. They help gather info directly.
GI
Gilma
4 months ago
Not convinced, I think IVR prompts might do something similar.
TA
Tawna
4 months ago
Wow, I didn't know Scripts did that! That's cool!
AR
Aretha
6 months ago
Wait, are you sure? I thought it was A) Dialog boxes.
TU
Tu
6 months ago
I agree, Scripts are super useful for that!
CA
Catarina
6 months ago
Definitely B) Scripts! They let agents gather info easily.
SU
Sue
6 months ago
I’m leaning towards B too, but I’m not 100% sure.
SA
Samira
6 months ago
I thought IVR prompts were the main thing for caller info!
TA
Tabetha
6 months ago
Wait, are we sure it's not A) Dialog boxes?
VA
Valentine
7 months ago
I agree, Scripts are super useful for that!
AN
Annabelle
7 months ago
Definitely B) Scripts! They let agents gather info easily.
DE
Deandrea
7 months ago
I keep mixing up IVR prompts and Scripts, but I think IVR prompts are more about guiding the caller rather than updating info.
CA
Candra
7 months ago
I practiced a similar question, and I feel like C) Toast pop-ups were more about notifications rather than collecting info.
JA
Jackie
7 months ago
I'm not entirely sure, but I remember something about A) Dialog boxes being used for displaying info. Could that be it?
SU
Susana
7 months ago
I think the answer might be B) Scripts, since they often allow for collecting and updating caller information during a call.