Genesys GCX-GCD Exam - Topic 5 Question 17 Discussion

Actual exam question for Genesys's GCX-GCD exam

Question #: 17
Topic #: 5

[All GCX-GCD Questions]

How do you represent your organization when you contact the Genesys Cloud CX support team?

AOrganization ID

BCompany Name

CAgent Name

DID

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Suggested Answer: A

by Roosevelt at Apr 02, 2026, 07:49 AM

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18 days ago

I thought it was just the Company Name?

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23 days ago

Always use the Organization ID!

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1 month ago

I thought it was just the ID we needed, but now I'm confused about whether it should be the Organization ID specifically.

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2 months ago

I feel like the Agent Name could be important too, but I can't recall if it's necessary for support requests.

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2 months ago

I remember practicing a similar question, and I think the Company Name might also be relevant.

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2 months ago

I think we need to provide the Organization ID when contacting support, but I'm not entirely sure.

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