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Genesys GCX-GCD Exam - Topic 3 Question 25 Discussion

What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?
D) Queue Observations query
A) Conversation Detail Record query
B) Conversation Aggregates query
C) Flow Aggregates query

Genesys GCX-GCD Exam - Topic 3 Question 25 Discussion

Actual exam question for Genesys's GCX-GCD exam
Question #: 25
Topic #: 3
[All GCX-GCD Questions]

What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

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Suggested Answer: D

by Jean at Aug 19, 2026, 04:01 AM

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Lindsey
5 days ago
I think the Queue Observations query might be the right choice since it deals with current interactions and agent availability.
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