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Genesys GCX-GCD Exam - Topic 3 Question 24 Discussion

Which of the following statements is NOT true regarding Management Units?
C) A maximum of 100 agents can be added lo a single Management Unit.
A) Agents that handle the same set of interactions should belong to the same management unit.
B) Management Units partition agents and interactions into logical groups.
D) They help you create, manage, and view schedules for a group.

Genesys GCX-GCD Exam - Topic 3 Question 24 Discussion

Actual exam question for Genesys's GCX-GCD exam
Question #: 24
Topic #: 3
[All GCX-GCD Questions]

Which of the following statements is NOT true regarding Management Units?

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Suggested Answer: C

by Harrison at Jul 17, 2026, 04:33 PM

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Alfreda
4 days ago
I feel like D is also questionable. Schedules can be managed in other ways.
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Rosalia
9 days ago
Agreed, C doesn't sound right. Management Units should be flexible.
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Dell
14 days ago
I think C is the answer. 100 agents seems too limiting.
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Janine
20 days ago
B is spot on, they do create logical groups.
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Devora
25 days ago
Wait, only 100 agents? That seems off.
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Mona
30 days ago
Management Units definitely help with scheduling!
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Reiko
1 month ago
I disagree, 100 agents seems too low for a unit.
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Mary
1 month ago
A is true, they should be grouped.
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Jesusita
2 months ago
I thought Management Units were just for organizing interactions, but now I'm questioning if they really have a cap on agents.
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Alesia
2 months ago
I feel like I've seen a question similar to this before, and I think option C might be the one that's not true, but I can't remember the exact details.
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Leigha
2 months ago
I remember something about Management Units helping with schedules, but I can't recall if that's the main purpose or just a feature.
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Alberta
2 months ago
I think Management Units are all about grouping agents, but I'm not sure if there's a limit on how many agents can be in one unit.
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