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Genesys GCX-GCD Exam - Topic 3 Question 24 Discussion

Which of the following statements is NOT true regarding Management Units?
C) A maximum of 100 agents can be added lo a single Management Unit.
A) Agents that handle the same set of interactions should belong to the same management unit.
B) Management Units partition agents and interactions into logical groups.
D) They help you create, manage, and view schedules for a group.

Genesys GCX-GCD Exam - Topic 3 Question 24 Discussion

Actual exam question for Genesys's GCX-GCD exam
Question #: 24
Topic #: 3
[All GCX-GCD Questions]

Which of the following statements is NOT true regarding Management Units?

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Suggested Answer: C

by Harrison at Jul 17, 2026, 04:33 PM

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Alberta
5 days ago
I think Management Units are all about grouping agents, but I'm not sure if there's a limit on how many agents can be in one unit.
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