Genesys GCX-GCD Exam - Topic 7 Question 16 Discussion

Actual exam question for Genesys's GCX-GCD exam

Question #: 16
Topic #: 7

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Show Suggested Answer

Suggested Answer: B

by Elvera at Mar 06, 2026, 09:47 PM

Limited Time Offer

25%

Off

Get Premium GCX-GCD Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Aretha

15 days ago

Wait, are you sure? I thought it was A) Dialog boxes.

upvoted 0 times

...

Tu

20 days ago

I agree, Scripts are super useful for that!

upvoted 0 times

...

Catarina

25 days ago

Definitely B) Scripts! They let agents gather info easily.

upvoted 0 times

...

Sue

1 month ago

I’m leaning towards B too, but I’m not 100% sure.

upvoted 0 times

...

Samira

1 month ago

I thought IVR prompts were the main thing for caller info!

upvoted 0 times

...

Tabetha

1 month ago

Wait, are we sure it's not A) Dialog boxes?

upvoted 0 times

...

Valentine

2 months ago

I agree, Scripts are super useful for that!

upvoted 0 times

...

Annabelle

2 months ago

Definitely B) Scripts! They let agents gather info easily.

upvoted 0 times

...

Deandrea

2 months ago

I keep mixing up IVR prompts and Scripts, but I think IVR prompts are more about guiding the caller rather than updating info.

upvoted 0 times

...

Candra

2 months ago

I practiced a similar question, and I feel like C) Toast pop-ups were more about notifications rather than collecting info.

upvoted 0 times

...

Jackie

2 months ago

I'm not entirely sure, but I remember something about A) Dialog boxes being used for displaying info. Could that be it?

upvoted 0 times

...

Susana

2 months ago

I think the answer might be B) Scripts, since they often allow for collecting and updating caller information during a call.

upvoted 0 times

...