Genesys GCX-GCD Exam - Topic 7 Question 16 Discussion

Actual exam question for Genesys's GCX-GCD exam

Question #: 16
Topic #: 7

Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

ADialog boxes

BScripts

CToast pop-ups

DIVR prompts

Show Suggested Answer

Suggested Answer: B

by Elvera at Mar 06, 2026, 09:47 PM

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1 day ago

I agree, Scripts are super useful for that!

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6 days ago

Definitely B) Scripts! They let agents gather info easily.

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11 days ago

I keep mixing up IVR prompts and Scripts, but I think IVR prompts are more about guiding the caller rather than updating info.

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17 days ago

I practiced a similar question, and I feel like C) Toast pop-ups were more about notifications rather than collecting info.

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22 days ago

I'm not entirely sure, but I remember something about A) Dialog boxes being used for displaying info. Could that be it?

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27 days ago

I think the answer might be B) Scripts, since they often allow for collecting and updating caller information during a call.

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