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Genesys GCX-GCD Exam - Topic 2 Question 15 Discussion

Actual exam question for Genesys's GCX-GCD exam
Question #: 15
Topic #: 2
[All GCX-GCD Questions]

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

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Suggested Answer: A, D

by Lamonica at Jan 05, 2026, 05:16 AM

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Brandon
20 days ago
I agree with A and D. They directly impact agent efficiency.
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Casie
25 days ago
A is definitely correct. D seems logical for interruptions.
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Ilona
1 month ago
I feel like B is important too, but A and D make more sense.
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Marquetta
1 month ago
I think A and D are the right choices.
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Earnestine
1 month ago
I agree with A, but B seems off to me.
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Leota
2 months ago
Wait, can agents really handle multiple media types at once?
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Ivette
2 months ago
Definitely A!
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Mammie
2 months ago
I thought it was B and D.
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Mirta
2 months ago
A and C are correct!
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Armanda
2 months ago
Gotta love those Genesys Cloud CX questions that keep you on your toes!
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Paris
2 months ago
Hmm, I'm going to have to review the Utilization section again. These questions can be tricky!
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Dorthy
3 months ago
Utilization is a crucial aspect of Genesys Cloud CX, but I'm still trying to wrap my head around all the options.
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Coral
3 months ago
I think C and D are also important features to consider.
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Essie
3 months ago
A and B are the correct answers.
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Sabina
4 months ago
I thought Utilization was more about agent workload, so A and B seem like good choices, but I could be mixing it up with another topic.
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Colby
4 months ago
I practiced a question similar to this, and I think D might be relevant too, but I can't recall if it's part of the Utilization feature.
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Amalia
4 months ago
I remember something about after call work time, so I feel like B could be one of the answers. Not sure about the other one though.
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Twanna
4 months ago
I think the Utilization feature is about managing agent capacity, so maybe A and C? But I'm not entirely sure.
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Louis
4 months ago
I think I've got it. The Utilization feature allows you to configure the max capacity and after-call work time for each media type. The other options don't seem directly related to Utilization.
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Janine
4 months ago
Wait, I'm a bit confused. Does the Utilization feature also let you choose which media types can interrupt current interactions? I'm not sure about that one.
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Hobert
5 months ago
Okay, I've got this. The Utilization feature lets you set the max capacity for agents, the after-call work time, and the time spent on each media type. I'll select those.
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Shasta
5 months ago
Hmm, this looks tricky. I'll need to carefully read through the options and think about which two are related to Utilization.
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Malcolm
5 months ago
I think I know how to approach this one. The key is to focus on the "Utilization" feature and what it allows administrators to configure.
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Leoma
15 days ago
I believe it's A and D. Those seem to fit the utilization aspect.
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