Discuss Genesys GCX-GCD Exam Topic 2 Question 15

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

AThe maximum capacity that an agent may handle simultaneously for each supported media type.

BThe after call work time for each media type.

CTime that an agent may spend on each media type.

DMedia types that can interrupt current interactions that an agent is handling.

Suggested Answer: A, D

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26 comments · newest first

Brandon 6 months ago

I agree with A and D. They directly impact agent efficiency.

Casie 6 months ago

A is definitely correct. D seems logical for interruptions.

Ilona 6 months ago

I feel like B is important too, but A and D make more sense.

Marquetta 6 months ago

I think A and D are the right choices.

Earnestine 6 months ago

I agree with A, but B seems off to me.

Leota 7 months ago

Wait, can agents really handle multiple media types at once?

Ivette 7 months ago

Definitely A!

Mammie 7 months ago

I thought it was B and D.

Mirta 7 months ago

A and C are correct!

Armanda 7 months ago

Gotta love those Genesys Cloud CX questions that keep you on your toes!

Paris 7 months ago

Hmm, I'm going to have to review the Utilization section again. These questions can be tricky!

Dorthy 8 months ago

Utilization is a crucial aspect of Genesys Cloud CX, but I'm still trying to wrap my head around all the options.

Coral 8 months ago

I think C and D are also important features to consider.

Essie 9 months ago

A and B are the correct answers.

Sabina 9 months ago

I thought Utilization was more about agent workload, so A and B seem like good choices, but I could be mixing it up with another topic.

Colby 9 months ago

I practiced a question similar to this, and I think D might be relevant too, but I can't recall if it's part of the Utilization feature.

Amalia 9 months ago

I remember something about after call work time, so I feel like B could be one of the answers. Not sure about the other one though.

Twanna 9 months ago

I think the Utilization feature is about managing agent capacity, so maybe A and C? But I'm not entirely sure.

Louis 9 months ago

I think I've got it. The Utilization feature allows you to configure the max capacity and after-call work time for each media type. The other options don't seem directly related to Utilization.

Janine 10 months ago

Wait, I'm a bit confused. Does the Utilization feature also let you choose which media types can interrupt current interactions? I'm not sure about that one.

Hobert 10 months ago

Okay, I've got this. The Utilization feature lets you set the max capacity for agents, the after-call work time, and the time spent on each media type. I'll select those.

Shasta 10 months ago

Hmm, this looks tricky. I'll need to carefully read through the options and think about which two are related to Utilization.

Malcolm 10 months ago

I think I know how to approach this one. The key is to focus on the "Utilization" feature and what it allows administrators to configure.

Lauran 4 months ago

↳ replying to Malcolm

I think A and C make more sense. Capacity and time management are key.

Lorrine 4 months ago

↳ replying to Malcolm

I’m leaning towards A and B. After call work is crucial too.

Leoma 6 months ago

↳ replying to Malcolm

I believe it's A and D. Those seem to fit the utilization aspect.

Genesys GCX-GCD Exam - Topic 2 Question 15 Discussion