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Genesys GCX-GCD Exam - Topic 2 Question 15 Discussion

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
A) The maximum capacity that an agent may handle simultaneously for each supported media type. and D) Media types that can interrupt current interactions that an agent is handling.
B) The after call work time for each media type.
C) Time that an agent may spend on each media type.

Genesys GCX-GCD Exam - Topic 2 Question 15 Discussion

Actual exam question for Genesys's GCX-GCD exam
Question #: 15
Topic #: 2
[All GCX-GCD Questions]

The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, D

by Lamonica at Jan 05, 2026, 05:16 AM

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Brandon
2 months ago
I agree with A and D. They directly impact agent efficiency.
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Casie
2 months ago
A is definitely correct. D seems logical for interruptions.
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Ilona
3 months ago
I feel like B is important too, but A and D make more sense.
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Marquetta
3 months ago
I think A and D are the right choices.
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Earnestine
3 months ago
I agree with A, but B seems off to me.
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Leota
3 months ago
Wait, can agents really handle multiple media types at once?
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Ivette
3 months ago
Definitely A!
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Mammie
3 months ago
I thought it was B and D.
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Mirta
4 months ago
A and C are correct!
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Armanda
4 months ago
Gotta love those Genesys Cloud CX questions that keep you on your toes!
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Paris
4 months ago
Hmm, I'm going to have to review the Utilization section again. These questions can be tricky!
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Dorthy
5 months ago
Utilization is a crucial aspect of Genesys Cloud CX, but I'm still trying to wrap my head around all the options.
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Coral
5 months ago
I think C and D are also important features to consider.
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Essie
5 months ago
A and B are the correct answers.
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Sabina
5 months ago
I thought Utilization was more about agent workload, so A and B seem like good choices, but I could be mixing it up with another topic.
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Colby
5 months ago
I practiced a question similar to this, and I think D might be relevant too, but I can't recall if it's part of the Utilization feature.
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Amalia
6 months ago
I remember something about after call work time, so I feel like B could be one of the answers. Not sure about the other one though.
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Twanna
6 months ago
I think the Utilization feature is about managing agent capacity, so maybe A and C? But I'm not entirely sure.
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Louis
6 months ago
I think I've got it. The Utilization feature allows you to configure the max capacity and after-call work time for each media type. The other options don't seem directly related to Utilization.
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Janine
6 months ago
Wait, I'm a bit confused. Does the Utilization feature also let you choose which media types can interrupt current interactions? I'm not sure about that one.
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Hobert
6 months ago
Okay, I've got this. The Utilization feature lets you set the max capacity for agents, the after-call work time, and the time spent on each media type. I'll select those.
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Shasta
6 months ago
Hmm, this looks tricky. I'll need to carefully read through the options and think about which two are related to Utilization.
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Malcolm
7 months ago
I think I know how to approach this one. The key is to focus on the "Utilization" feature and what it allows administrators to configure.
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Lauran
11 days ago
I think A and C make more sense. Capacity and time management are key.
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Lorrine
16 days ago
I’m leaning towards A and B. After call work is crucial too.
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Leoma
2 months ago
I believe it's A and D. Those seem to fit the utilization aspect.
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