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Genesys GCX-ARC Exam - Topic 3 Question 40 Discussion

Posted by Melynda on Sep 14, 2024 at 07:56 PM

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

Suggested Answer: C

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31 comments · newest first
LA
Laurel 11 months ago
Totally agree with option A!
TO
Tonette 11 months ago
Wait, is Holiday really that low on the list?
LI
Lisandra 11 months ago
Open is definitely more important than Holiday.
TE
Tequila 12 months ago
I think Closed should be last, right?
ME
Melodie 12 months ago
Emergency should always be first!
BO
Bobbie 1 year ago
I’m leaning towards option D, but I’m uncertain if closed should really be prioritized over holidays.
AN
Annice 1 year ago
I feel like option C makes sense, with emergency first, then open, but I might be mixing it up with another practice question.
XU
Xuan 1 year ago
I remember practicing a similar question where holidays were ranked lower, but I can't recall if they go before or after closed.
BE
Beckie 1 year ago
I think emergency calls should definitely come first, but I'm not sure about the order of the others.
AN
Annamae 1 year ago
I'm a bit confused on this one. I know emergency calls are first, but the order of the other groups has me stumped. I'll have to review the material again and make sure I understand the priority.
HA
Haley 1 year ago
Okay, I've got this. Emergency calls are definitely first, then open, then holiday, and closed last. That makes the most sense to me based on the priority of each group.
LA
Latricia 1 year ago
Hmm, I'm a little unsure about the order here. I know emergency calls are top priority, but I'm not sure about the rest. I'll have to think it through carefully.
AL
Alaine 1 year ago
This seems pretty straightforward. I'll just think through the priority order - emergency calls should be first, then open, then holiday, and closed last.
KR
Kristel 1 year ago
I'm not entirely sure about this one. I'll need to review my notes on performance-based contracts to make sure I understand the key details.
NI
Nichelle 2 years ago
Wait, is this a trick question? I thought the answer would be obvious, but now I'm second-guessing myself. D, I guess? Or maybe B? Ugh, I need more coffee for this.
GE
German 2 years ago
Emergency, then Closed, then Holiday, then Open. Easy peasy! C is the answer, folks.
GE
Gertude 2 years ago
↳ replying to German
Yes, that would make C the correct answer.
DE
Dean 2 years ago
↳ replying to German
I agree, so the correct order would be 2,3,1,4.
ER
Ernest 2 years ago
↳ replying to German
I think Emergency should come first, then Closed, then Holiday, and finally Open.
IL
Ilona 2 years ago
Hmm, that's interesting. I can see your point. But I still think Emergency, Open, Holiday, Closed makes more sense.
GI
Gilma 2 years ago
This is a tricky one! I'm going to have to think it through step-by-step. Let's see, Emergency, Open, Holiday, Closed... Yep, D is the way to go!
TH
Theola 2 years ago
I disagree, I believe it should be Emergency, Holiday, Closed, Open.
CL
Claudio 2 years ago
Closed schedules should be the lowest priority, so I think D is the right answer.
EL
Elenor 2 years ago
↳ replying to Claudio
Yes, that makes sense. D is the correct answer.
DO
Dortha 2 years ago
↳ replying to Claudio
So the order would be Emergency, Open, Holiday, and then Closed.
HO
Holley 2 years ago
↳ replying to Claudio
I agree, Emergency should definitely be the first priority.
CO
Cory 2 years ago
↳ replying to Claudio
I think D is correct because Closed schedules should be the lowest priority.
LA
Laquanda 2 years ago
Emergency calls should always have the highest priority, so 2 is the correct first option. But I'm not sure about the order of the rest.
SH
Shenika 2 years ago
↳ replying to Laquanda
B) 2,4,1,3
TE
Terrilyn 2 years ago
↳ replying to Laquanda
A) 2,3,4,1
IL
Ilona 2 years ago
I think the correct order is Emergency, Open, Holiday, Closed.
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