Genesys Exam GCX-ARC Topic 3 Question 40 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 40
Topic #: 3

[All GCX-ARC Questions]

Arrange the listed schedule groups based on call flow priority.

1. Closed

2. Emergency

3. Open

4. Holiday

A2,3,4,1

B2,4,1,3

C2,3,1,4

D2,1,4,3

Show Suggested Answer

Suggested Answer: C

by Melynda at Sep 14, 2024, 07:56 PM

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Nichelle

7 months ago

Wait, is this a trick question? I thought the answer would be obvious, but now I'm second-guessing myself. D, I guess? Or maybe B? Ugh, I need more coffee for this.

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German

7 months ago

Emergency, then Closed, then Holiday, then Open. Easy peasy! C is the answer, folks.

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Gertude

6 months ago

Yes, that would make C the correct answer.

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Dean

6 months ago

I agree, so the correct order would be 2,3,1,4.

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Ernest

6 months ago

I think Emergency should come first, then Closed, then Holiday, and finally Open.

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Ilona

7 months ago

Hmm, that's interesting. I can see your point. But I still think Emergency, Open, Holiday, Closed makes more sense.

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Gilma

7 months ago

This is a tricky one! I'm going to have to think it through step-by-step. Let's see, Emergency, Open, Holiday, Closed... Yep, D is the way to go!

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Theola

7 months ago

I disagree, I believe it should be Emergency, Holiday, Closed, Open.

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Claudio

7 months ago

Closed schedules should be the lowest priority, so I think D is the right answer.

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Elenor

6 months ago

Yes, that makes sense. D is the correct answer.

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Dortha

7 months ago

So the order would be Emergency, Open, Holiday, and then Closed.

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Holley

7 months ago

I agree, Emergency should definitely be the first priority.

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Cory

7 months ago

I think D is correct because Closed schedules should be the lowest priority.

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Laquanda

8 months ago

Emergency calls should always have the highest priority, so 2 is the correct first option. But I'm not sure about the order of the rest.

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Shenika

7 months ago

B) 2,4,1,3

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Terrilyn

7 months ago

A) 2,3,4,1

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Ilona

8 months ago

I think the correct order is Emergency, Open, Holiday, Closed.

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