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Genesys Exam GCX-ARC Topic 3 Question 32 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 32
Topic #: 3
[All GCX-ARC Questions]

The interaction may not route properly if the default language skill is not selected.

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Suggested Answer: C

ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.


by Armanda at Jul 16, 2024, 08:47 AM

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Mabelle
10 days ago
Hmm, this one seems pretty straightforward. If the default language skill isn't set, the interaction might not route properly. I'll go with A on this one.
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Brunilda
13 days ago
I think it's true because selecting the default language skill is important for proper routing.
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Winfred
15 days ago
B) False
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Brunilda
17 days ago
A) True
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