I'm a little confused by the wording of this question. I know Genesys Cloud has scheduling features, but I'm not sure I can distinguish the different types. I'll have to carefully read through the material again.
Okay, let me think this through. I know there's manual scheduling, and I think there's also some kind of automated scheduling, but I'm not sure about the "load-based" part. I'll have to review that.
Hmm, I'm a little unsure about this one. I know Genesys Cloud has some scheduling options, but I can't remember the exact types off the top of my head.
Floyd
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