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If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
Suggested Answer: B
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35 comments · newest first
KR
Kristine
11 months ago
I disagree, I think it should prompt for an emergency flow instead.
WI
William
11 months ago
Yup, makes sense to have a default in place.
KA
Katheryn
11 months ago
Wait, really? I thought it would just error out.
KR
Kristeen
12 months ago
Totally agree, always good to set an emergency flow!
SH
Shalon
12 months ago
That's true, no emergency flow means default kicks in.
LA
Latanya
1 year ago
I’m not confident, but I think it might be False. I remember something about needing to specify an emergency flow explicitly.
EL
Eliseo
1 year ago
I’m leaning towards True because I think we discussed how Genesys Cloud handles defaults in our last session.
LA
Laticia
1 year ago
This sounds familiar! I feel like we practiced a question where the default flow was mentioned, but I can't recall the specifics.
BE
Bethanie
1 year ago
I think I remember something about emergency flows, but I'm not entirely sure if the default is applied automatically.
LO
Louvenia
1 year ago
Easy peasy! The question states that Genesys Cloud assumes the open flow to be the default emergency flow if you don't add one. So the answer is definitely True.
AN
Andrew
1 year ago
Okay, I've got this. The key is understanding that if you don't add an emergency flow, Genesys Cloud will use the open flow as the default emergency flow. So the answer must be True.
TH
Theron
1 year ago
I'm a bit confused by this one. Does "open flow" mean the same thing as "default emergency flow"? I'll need to think about the wording more carefully.
GE
German
1 year ago
Hmm, this seems pretty straightforward. I think the answer is True, since the question states that Genesys Cloud assumes the open flow to be the default emergency flow if you don't add one.
CA
Carissa
1 year ago
I'm not totally sure about this one. The wording is a bit tricky. I'll need to review my notes on Genesys Cloud emergency flows to make sure I understand the concepts before answering.
KI
Kimberlie
1 year ago
Okay, let's see. I think the reduction in policy violations and admin costs are the two main advantages they're looking for here. I'll mark those two options.
SH
Sheridan
2 years ago
This question is as clear as mud. Genesys Cloud, more like Genesys Fog if you ask me.
MA
Markus
2 years ago
I think it's true because without specifying an emergency flow, the open flow would be assumed as default.
DE
Deeanna
2 years ago
B) False. Genesys Cloud isn't psychic, it can't read my mind and know what my emergency flow should be.
JA
Jamal
2 years ago
B) False. Genesys Cloud isn't psychic, it can't read my mind and know what my emergency flow should be.
DA
Dahlia
2 years ago
B) False
GR
Graciela
2 years ago
A) True
JA
Jarvis
2 years ago
B) False
LU
Luke
2 years ago
Hmm, I'm not sure about this one. Genesys Cloud is so complex, who knows what it assumes by default?
MA
Markus
2 years ago
A) True
CI
Ciara
2 years ago
B) False. Genesys Cloud won't just assume an emergency flow - that would be a dangerous assumption.
AN
Antonio
2 years ago
B) False. Genesys Cloud won't just assume an emergency flow - that would be a dangerous assumption.
SH
Sharee
2 years ago
B) False
LA
Lashanda
2 years ago
A) True
JE
Jettie
2 years ago
Hold up, that can't be right. If you don't add an emergency flow, there should be no default. This is a trick question.
JA
Jannette
2 years ago
I'm not sure, but I think it's True
JA
Jannette
2 years ago
I think it's False
JA
Jannette
2 years ago
True
NG
Ngoc
2 years ago
True, that's what I learned in the training. Genesys Cloud has our backs when it comes to emergency flows.
ES
Essie
2 years ago
A) True
JA
Jacquline
2 years ago
True, that's what I learned in the training. Genesys Cloud has our backs when it comes to emergency flows.