Genesys Exam GCX-ARC Topic 1 Question 8 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 8
Topic #: 1

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

AHold Music

BPlay Wait Time

CPlay Estimated Wait Time

DApproximate Wait Time

Show Suggested Answer

Suggested Answer: B, D, E, F

https://help.mypurecloud.com/articles/script-components/

by Dierdre at Apr 25, 2023, 06:33 AM

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16 days ago

I'm feeling option B here. A little hold music never hurt anyone, right? Keeps 'em entertained while they wait.

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16 days ago

I prefer option B) Play Wait Time. It's more straightforward and informative.

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17 days ago

I agree with Teresita. Playing the estimated wait time would be helpful for customers.

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18 days ago

Option C looks like the right choice to me. Gotta give those customers the deets on how long they'll be waiting.

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21 days ago

I think the correct action is C) Play Estimated Wait Time.

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