Genesys Exam GCX-ARC Topic 1 Question 8 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 8
Topic #: 1

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

AHold Music

BPlay Wait Time

CPlay Estimated Wait Time

DApproximate Wait Time

Show Suggested Answer

Suggested Answer: B, D, E, F

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by Dierdre at Apr 25, 2023, 06:33 AM

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Kristal

2 months ago

Wait, hold up. Are we talking about an actual call center or a comedy club? 'Cause in that case, I'd go with option A - a whole playlist of dad jokes to keep 'em laughing while they wait.

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Dwight

7 days ago

C) Play Estimated Wait Time

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Colene

12 days ago

B) Play Wait Time

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Shawnta

14 days ago

A) Hold Music

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Harrison

2 months ago

C for sure, dude. Can't have customers wondering 'how long?' all day. Gotta give 'em the estimated wait time and put their minds at ease.

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Bernadine

1 months ago

C) Play Estimated Wait Time

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Cristy

1 months ago

B) Play Wait Time

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Merilyn

1 months ago

A) Hold Music

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Brett

2 months ago

Hmm, I'm going with D. Approximate wait time sounds more casual, you know? Just a friendly heads up instead of an exact countdown.

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Krystina

3 months ago

I'm feeling option B here. A little hold music never hurt anyone, right? Keeps 'em entertained while they wait.

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Art

1 months ago

C) Play Estimated Wait Time

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Cassie

1 months ago

B) Play Wait Time

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Maybelle

2 months ago

A) Hold Music

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Vincent

3 months ago

I prefer option B) Play Wait Time. It's more straightforward and informative.

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King

3 months ago

I agree with Teresita. Playing the estimated wait time would be helpful for customers.

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Kandis

3 months ago

Option C looks like the right choice to me. Gotta give those customers the deets on how long they'll be waiting.

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Teresita

3 months ago

I think the correct action is C) Play Estimated Wait Time.

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