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You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
Suggested Answer: B, D, E, F
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28 comments · newest first
OD
Odette
12 months ago
I doubt people want to hear hold music instead of wait times.
WY
Wynell
12 months ago
Surprised that A is even an option!
CO
Cortney
1 year ago
Wait, isn't D just as good?
CO
Cordie
1 year ago
Definitely agree with C!
DA
Daniel
1 year ago
I think C is the best option.
ES
Esteban
1 year ago
I’m a bit confused; I thought "Approximate Wait Time" was the best choice, but now I’m second-guessing it.
LA
Lavera
1 year ago
I recall a practice question where we had to choose between similar options, and "Play Wait Time" seemed too vague.
MI
Mila
1 year ago
I'm not entirely sure, but I feel like "Play Estimated Wait Time" sounds right since it gives a clear expectation.
RE
Rebbeca
1 year ago
I think we talked about this in class, and I remember something about providing specific information to the caller.
DA
Darci
1 year ago
Hmm, this is a tricky one. I'm not totally sure about the differences between high and low interaction honeypots, but I'll give it my best shot.
MA
Marjory
1 year ago
I'm a little confused by the wording of the question. Is the goal to determine the bias of the risk event, or the validity of each risk event? I'll need to carefully consider each answer choice.
KR
Kristal
1 year ago
Wait, hold up. Are we talking about an actual call center or a comedy club? 'Cause in that case, I'd go with option A - a whole playlist of dad jokes to keep 'em laughing while they wait.
DW
Dwight
1 year ago
C) Play Estimated Wait Time
CO
Colene
1 year ago
B) Play Wait Time
SH
Shawnta
1 year ago
A) Hold Music
HA
Harrison
1 year ago
C for sure, dude. Can't have customers wondering 'how long?' all day. Gotta give 'em the estimated wait time and put their minds at ease.
BE
Bernadine
1 year ago
C) Play Estimated Wait Time
CR
Cristy
1 year ago
B) Play Wait Time
ME
Merilyn
1 year ago
A) Hold Music
BR
Brett
1 year ago
Hmm, I'm going with D. Approximate wait time sounds more casual, you know? Just a friendly heads up instead of an exact countdown.
KR
Krystina
2 years ago
I'm feeling option B here. A little hold music never hurt anyone, right? Keeps 'em entertained while they wait.
AR
Art
1 year ago
C) Play Estimated Wait Time
CA
Cassie
1 year ago
B) Play Wait Time
MA
Maybelle
1 year ago
A) Hold Music
VI
Vincent
2 years ago
I prefer option B) Play Wait Time. It's more straightforward and informative.
KI
King
2 years ago
I agree with Teresita. Playing the estimated wait time would be helpful for customers.
KA
Kandis
2 years ago
Option C looks like the right choice to me. Gotta give those customers the deets on how long they'll be waiting.
TE
Teresita
2 years ago
I think the correct action is C) Play Estimated Wait Time.