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Genesys GCX-ARC Exam - Topic 1 Question 8 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 8
Topic #: 1

[All GCX-ARC Questions]

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

AHold Music

BPlay Wait Time

CPlay Estimated Wait Time

DApproximate Wait Time

Show Suggested Answer

Suggested Answer: B, D, E, F

https://help.mypurecloud.com/articles/script-components/

by Dierdre at Apr 25, 2023, 06:33 AM

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Odette

8 months ago

I doubt people want to hear hold music instead of wait times.

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Wynell

8 months ago

Surprised that A is even an option!

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Cortney

9 months ago

Wait, isn't D just as good?

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Cordie

9 months ago

Definitely agree with C!

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Daniel

9 months ago

I think C is the best option.

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Esteban

9 months ago

I’m a bit confused; I thought "Approximate Wait Time" was the best choice, but now I’m second-guessing it.

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Lavera

9 months ago

I recall a practice question where we had to choose between similar options, and "Play Wait Time" seemed too vague.

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Mila

9 months ago

I'm not entirely sure, but I feel like "Play Estimated Wait Time" sounds right since it gives a clear expectation.

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Rebbeca

9 months ago

I think we talked about this in class, and I remember something about providing specific information to the caller.

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Darci

9 months ago

Hmm, this is a tricky one. I'm not totally sure about the differences between high and low interaction honeypots, but I'll give it my best shot.

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Marjory

10 months ago

I'm a little confused by the wording of the question. Is the goal to determine the bias of the risk event, or the validity of each risk event? I'll need to carefully consider each answer choice.

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Kristal

1 year ago

Wait, hold up. Are we talking about an actual call center or a comedy club? 'Cause in that case, I'd go with option A - a whole playlist of dad jokes to keep 'em laughing while they wait.

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Dwight

1 year ago

C) Play Estimated Wait Time

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Colene

1 year ago

B) Play Wait Time

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Shawnta

1 year ago

A) Hold Music

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Harrison

1 year ago

C for sure, dude. Can't have customers wondering 'how long?' all day. Gotta give 'em the estimated wait time and put their minds at ease.

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Bernadine

1 year ago

C) Play Estimated Wait Time

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Cristy

1 year ago

B) Play Wait Time

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Merilyn

1 year ago

A) Hold Music

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Brett

1 year ago

Hmm, I'm going with D. Approximate wait time sounds more casual, you know? Just a friendly heads up instead of an exact countdown.

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Krystina

1 year ago

I'm feeling option B here. A little hold music never hurt anyone, right? Keeps 'em entertained while they wait.

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Art

1 year ago

C) Play Estimated Wait Time

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Cassie

1 year ago

B) Play Wait Time

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Maybelle

1 year ago

A) Hold Music

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Vincent

1 year ago

I prefer option B) Play Wait Time. It's more straightforward and informative.

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King

1 year ago

I agree with Teresita. Playing the estimated wait time would be helpful for customers.

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Kandis

1 year ago

Option C looks like the right choice to me. Gotta give those customers the deets on how long they'll be waiting.

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Teresita

1 year ago

I think the correct action is C) Play Estimated Wait Time.

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