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Genesys GCX-ARC Exam - Topic 1 Question 7 Discussion

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
D) Admin>Quality
A) Reports
B) Performance>Agents
C) Admin>Contact Center

Genesys GCX-ARC Exam - Topic 1 Question 7 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 7
Topic #: 1
[All GCX-ARC Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

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Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Janey at Mar 28, 2023, 06:02 AM

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Willodean
10 months ago
Pretty sure it's Admin > Contact Center, but I could be wrong.
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Kristal
10 months ago
Really? I didn't know you could see it in real time!
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Carmen
10 months ago
No way, I always check Reports for that info.
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Melvin
10 months ago
I thought it was in Performance > Agents?
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Desmond
11 months ago
It's definitely under Admin > Quality.
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Kimberely
11 months ago
I thought I saw something about evaluation activity in Admin>Quality, but I could be mixing it up with another topic.
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Layla
11 months ago
I practiced a similar question, and I feel like Reports could be a good option too, but I can't recall the specifics.
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Sophia
11 months ago
I'm not entirely sure, but I remember something about calibration activity being in the Admin section. Maybe it's D?
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Tracey
11 months ago
I think the answer might be B, Performance>Agents, since it seems like the right place for agent-specific metrics.
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Princess
11 months ago
This seems like a straightforward question about the characteristics of collaborative relationships. I'll need to carefully consider the key details in the statement.
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Loren
11 months ago
I feel like I've seen a similar question before, and I believe they mentioned PolarDB MySQL as the easiest way to transition.
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Tequila
11 months ago
Okay, I've got this. The key is "negotiating a challenging but achievable set of objectives". That sounds like the definition of "Aligning expectations" to me. I'm confident that's the right answer.
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