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Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
Suggested Answer: D
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https://help.mypurecloud.com/articles/quality-administrator-dashboard/
12 comments · newest first
WI
Willodean
12 months ago
Pretty sure it's Admin > Contact Center, but I could be wrong.
KR
Kristal
12 months ago
Really? I didn't know you could see it in real time!
CA
Carmen
1 year ago
No way, I always check Reports for that info.
ME
Melvin
1 year ago
I thought it was in Performance > Agents?
DE
Desmond
1 year ago
It's definitely under Admin > Quality.
KI
Kimberely
1 year ago
I thought I saw something about evaluation activity in Admin>Quality, but I could be mixing it up with another topic.
LA
Layla
1 year ago
I practiced a similar question, and I feel like Reports could be a good option too, but I can't recall the specifics.
SO
Sophia
1 year ago
I'm not entirely sure, but I remember something about calibration activity being in the Admin section. Maybe it's D?
TR
Tracey
1 year ago
I think the answer might be B, Performance>Agents, since it seems like the right place for agent-specific metrics.
PR
Princess
1 year ago
This seems like a straightforward question about the characteristics of collaborative relationships. I'll need to carefully consider the key details in the statement.
LO
Loren
1 year ago
I feel like I've seen a similar question before, and I believe they mentioned PolarDB MySQL as the easiest way to transition.
TE
Tequila
1 year ago
Okay, I've got this. The key is "negotiating a challenging but achievable set of objectives". That sounds like the definition of "Aligning expectations" to me. I'm confident that's the right answer.