Genesys GCX-ARC Exam - Topic 1 Question 7 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 7
Topic #: 1

[All GCX-ARC Questions]

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

AReports

BPerformance>Agents

CAdmin>Contact Center

DAdmin>Quality

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/quality-administrator-dashboard/

by Janey at Mar 28, 2023, 06:02 AM

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Willodean

7 months ago

Pretty sure it's Admin > Contact Center, but I could be wrong.

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Kristal

7 months ago

Really? I didn't know you could see it in real time!

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Carmen

7 months ago

No way, I always check Reports for that info.

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Melvin

7 months ago

I thought it was in Performance > Agents?

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Desmond

7 months ago

It's definitely under Admin > Quality.

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Kimberely

8 months ago

I thought I saw something about evaluation activity in Admin>Quality, but I could be mixing it up with another topic.

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Layla

8 months ago

I practiced a similar question, and I feel like Reports could be a good option too, but I can't recall the specifics.

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Sophia

8 months ago

I'm not entirely sure, but I remember something about calibration activity being in the Admin section. Maybe it's D?

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Tracey

8 months ago

I think the answer might be B, Performance>Agents, since it seems like the right place for agent-specific metrics.

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Princess

8 months ago

This seems like a straightforward question about the characteristics of collaborative relationships. I'll need to carefully consider the key details in the statement.

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Loren

8 months ago

I feel like I've seen a similar question before, and I believe they mentioned PolarDB MySQL as the easiest way to transition.

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Tequila

8 months ago

Okay, I've got this. The key is "negotiating a challenging but achievable set of objectives". That sounds like the definition of "Aligning expectations" to me. I'm confident that's the right answer.

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