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Genesys GCX-ARC Exam - Topic 1 Question 67 Discussion

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.
B) Collect Input
A) Data Table Lookup
C) Collect Data
D) Call Data Action

Genesys GCX-ARC Exam - Topic 1 Question 67 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 67
Topic #: 1
[All GCX-ARC Questions]

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

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Suggested Answer: B

by Lai at May 06, 2026, 11:46 PM

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Carissa
3 days ago
I think B) Collect Input is the right choice.
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Stephaine
8 days ago
I feel like "Call Data Action" could be useful, but I can't recall if it's meant for retrieving or collecting info.
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Cammy
2 months ago
I remember practicing a question similar to this, and I think "Collect Data" was the right choice for gathering information.
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Dean
2 months ago
I'm not entirely sure, but "Data Table Lookup" sounds like it could be relevant if we're trying to find something in a database.
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Vi
2 months ago
I think we might need to use "Collect Input" since we're asking for a specific number from the customer.
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