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Genesys GCX-ARC Exam - Topic 1 Question 67 Discussion

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.
B) Collect Input
A) Data Table Lookup
C) Collect Data
D) Call Data Action

Genesys GCX-ARC Exam - Topic 1 Question 67 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 67
Topic #: 1
[All GCX-ARC Questions]

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

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Suggested Answer: B

by Lai at May 06, 2026, 11:46 PM

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Pilar
2 days ago
D) Call Data Action seems unnecessary here.
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Sabina
8 days ago
C) Collect Data sounds too vague for this task.
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Gladys
13 days ago
Yes, B is straightforward for that.
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Brett
18 days ago
But we need to collect the number directly, right?
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Shizue
23 days ago
A) Data Table Lookup could work too.
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Solange
28 days ago
I agree, B makes sense for gathering info.
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Nelida
1 month ago
I think it's B) Collect Input.
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Arminda
1 month ago
Seems like B) is the most straightforward option!
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Jamie
1 month ago
Really? I thought it was D) Call Data Action.
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Sharen
2 months ago
Wait, isn't it C) Collect Data?
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Marge
2 months ago
I disagree, it should be A) Data Table Lookup.
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Carissa
2 months ago
I think B) Collect Input is the right choice.
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Stephaine
2 months ago
I feel like "Call Data Action" could be useful, but I can't recall if it's meant for retrieving or collecting info.
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Cammy
4 months ago
I remember practicing a question similar to this, and I think "Collect Data" was the right choice for gathering information.
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Dean
4 months ago
I'm not entirely sure, but "Data Table Lookup" sounds like it could be relevant if we're trying to find something in a database.
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Vi
4 months ago
I think we might need to use "Collect Input" since we're asking for a specific number from the customer.
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