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Genesys GCX-ARC Exam - Topic 1 Question 67 Discussion

Posted by Lai on May 06, 2026 at 11:46 PM

You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

Suggested Answer: B

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27 comments · newest first
CA
Catherin 2 days ago
C) Collect Data sounds good too.
ER
Erick 7 days ago
That seems more for retrieving data, not collecting.
MI
Micaela 12 days ago
But what about A) Data Table Lookup?
JE
Jerry 17 days ago
I agree with Emeline.
EM
Emeline 22 days ago
We need to gather info directly from the customer.
SA
Sanjuana 28 days ago
Why B?
EM
Emeline 1 month ago
I think it's B) Collect Input.
ER
Erick 1 month ago
This question is tricky.
LA
Lawrence 1 month ago
Collecting input is the most direct approach.
YU
Yuriko 2 months ago
I feel confident about B. It fits perfectly.
NA
Nancey 2 months ago
B) Collect Input is definitely the best choice.
PI
Pilar 2 months ago
D) Call Data Action seems unnecessary here.
SA
Sabina 2 months ago
C) Collect Data sounds too vague for this task.
GL
Gladys 2 months ago
Yes, B is straightforward for that.
BR
Brett 2 months ago
But we need to collect the number directly, right?
SH
Shizue 3 months ago
A) Data Table Lookup could work too.
SO
Solange 3 months ago
I agree, B makes sense for gathering info.
NE
Nelida 3 months ago
I think it's B) Collect Input.
AR
Arminda 3 months ago
Seems like B) is the most straightforward option!
JA
Jamie 3 months ago
Really? I thought it was D) Call Data Action.
SH
Sharen 4 months ago
Wait, isn't it C) Collect Data?
MA
Marge 4 months ago
I disagree, it should be A) Data Table Lookup.
CA
Carissa 4 months ago
I think B) Collect Input is the right choice.
ST
Stephaine 4 months ago
I feel like "Call Data Action" could be useful, but I can't recall if it's meant for retrieving or collecting info.
CA
Cammy 6 months ago
I remember practicing a question similar to this, and I think "Collect Data" was the right choice for gathering information.
DE
Dean 6 months ago
I'm not entirely sure, but "Data Table Lookup" sounds like it could be relevant if we're trying to find something in a database.
VI
Vi 6 months ago
I think we might need to use "Collect Input" since we're asking for a specific number from the customer.
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