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Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
Suggested Answer: C
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20 comments · newest first
BR
Britt
2 months ago
Telephony is too broad. IVR is the best choice.
JA
Janine
2 months ago
IVR is definitely the automated system here.
MI
Miesha
2 months ago
CRM is for managing customer info, not calls.
MA
Maryrose
2 months ago
DTMF is just the keypad, not a system.
MA
Magnolia
2 months ago
Agreed! IVR makes sense for call routing.
KI
Kirby
3 months ago
I think it's C) IVR. Sounds right.
BR
Brandon
3 months ago
I always get confused between these options!
NA
Natalya
3 months ago
I thought it was D) Telephony too, but IVR makes more sense.
HO
Howard
3 months ago
Wait, isn't D) Telephony also a type of system?
DE
Dean
3 months ago
Agreed, IVR is the way to go.
VI
Vi
4 months ago
It's definitely C) IVR!
CA
Carey
4 months ago
Wow, I didn't know IVR did all that!
BO
Bong
4 months ago
I thought DTMF was the answer, but IVR makes sense.
AR
Arthur
4 months ago
Wait, are we sure it's not D) Telephony?
LO
Louvenia
6 months ago
Totally agree, IVR is the way to go.
ME
Merrilee
6 months ago
It's definitely C) IVR!
VE
Veronika
6 months ago
I definitely recall IVR being used for call routing, so I'm leaning towards C) IVR as the answer.
RO
Rosalind
6 months ago
I'm torn between C) IVR and D) Telephony. I know IVR does interact with callers, but Telephony sounds relevant too.
DE
Detra
7 months ago
I feel like I've seen a question like this before, and I think IVR was the right choice then too.
TA
Tashia
7 months ago
I think the answer might be C) IVR, but I'm not completely sure. I remember it stands for Interactive Voice Response.