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Genesys GCX-ARC Exam - Topic 1 Question 66 Discussion

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
C) IVR
A) DTMF
B) CRM
D) Telephony

Genesys GCX-ARC Exam - Topic 1 Question 66 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 66
Topic #: 1
[All GCX-ARC Questions]

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

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Suggested Answer: C

by Florinda at Apr 09, 2026, 02:14 PM

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Janine
2 days ago
IVR is definitely the automated system here.
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Miesha
8 days ago
CRM is for managing customer info, not calls.
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Maryrose
13 days ago
DTMF is just the keypad, not a system.
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Magnolia
18 days ago
Agreed! IVR makes sense for call routing.
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Kirby
23 days ago
I think it's C) IVR. Sounds right.
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Brandon
28 days ago
I always get confused between these options!
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Natalya
1 month ago
I thought it was D) Telephony too, but IVR makes more sense.
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Howard
1 month ago
Wait, isn't D) Telephony also a type of system?
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Dean
1 month ago
Agreed, IVR is the way to go.
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Vi
2 months ago
It's definitely C) IVR!
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Carey
2 months ago
Wow, I didn't know IVR did all that!
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Bong
2 months ago
I thought DTMF was the answer, but IVR makes sense.
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Arthur
2 months ago
Wait, are we sure it's not D) Telephony?
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Louvenia
4 months ago
Totally agree, IVR is the way to go.
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Merrilee
4 months ago
It's definitely C) IVR!
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Veronika
4 months ago
I definitely recall IVR being used for call routing, so I'm leaning towards C) IVR as the answer.
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Rosalind
5 months ago
I'm torn between C) IVR and D) Telephony. I know IVR does interact with callers, but Telephony sounds relevant too.
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Detra
5 months ago
I feel like I've seen a question like this before, and I think IVR was the right choice then too.
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Tashia
5 months ago
I think the answer might be C) IVR, but I'm not completely sure. I remember it stands for Interactive Voice Response.
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