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Genesys GCX-ARC Exam - Topic 1 Question 60 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 60
Topic #: 1

[All GCX-ARC Questions]

Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing? (Choose three.)

ATransfer

BTransfer to ACD Flow

CTransfer to Outbound Flow

DTransfer to Flow

EHangup

FTransfer to Secure Flow

Show Suggested Answer

Suggested Answer: A, B, F

by Hillary at Nov 23, 2025, 10:07 PM

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Sheridan

3 months ago

I’m leaning towards A, B, and F. Secure Flow sounds valid.

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Theodora

3 months ago

What about C? Transfer to Outbound Flow seems right.

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Curtis

3 months ago

I agree with Alecia. Hangup is definitely an option.

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Alecia

3 months ago

I think A, B, and E are valid.

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Mayra

3 months ago

This question is tricky!

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Samira

4 months ago

E is definitely a valid response, for sure!

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Delpha

4 months ago

Wait, is D really a thing? Sounds odd.

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Rochell

4 months ago

I thought C was valid too!

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Olene

5 months ago

A, B, and E are valid.

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Gracia

5 months ago

Wait, is "Transfer to Secure Flow" a real thing? Sounds like something out of a spy movie!

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Lemuel

5 months ago

Haha, I bet the exam writers were trying to trick us with all those "transfer" options!

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Deandrea

5 months ago

Definitely A, C, and E. The others seem a bit too specific.

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Sylvia

5 months ago

I think B and D are also valid options, but I'm not sure.

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Fatima

5 months ago

I’m leaning towards "Transfer to Outbound Flow" as one of the answers, but I’m not completely confident about the others.

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Lyda

6 months ago

I feel like "Transfer to Flow" might be valid, but I can't recall if it's specific enough.

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Leontine

6 months ago

I remember practicing a similar question, and I think "Transfer to ACD Flow" was one of the options we discussed.

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Minna

6 months ago

I think "Transfer" and "Hangup" are definitely valid, but I'm not sure about the third one.

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Rosendo

6 months ago

Transfer, transfer to outbound flow, and hangup - those are the three I'm going with. I'm feeling good about this one.

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Jestine

6 months ago

Ugh, I'm not sure about this. I'll have to guess on a couple of these. Hopefully I can at least get 2 out of the 3 right.

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Jaime

6 months ago

I'm pretty confident about this one. I remember learning that transfer to ACD flow and transfer to outbound flow are both valid responses for outbound dialing.

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Abel

7 months ago

A, C, and E are the correct responses.

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Isidra

7 months ago

I feel like D is too vague. Not sure about that one.

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Tijuana

7 months ago

Definitely A and B, no doubt.

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Vincenza

8 months ago

Okay, let's see... I know transfer is a valid option, but what about the other choices? I'll need to review my notes on call analysis responses.

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Catalina

8 months ago

Hmm, this looks like a tricky one. I'll need to think through the different response actions carefully.

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Hyman

2 months ago

I agree with A, B, and E. Seems safe!

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Venita

2 months ago

I’m not sure about D. Maybe A, B, and F?

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Reena

3 months ago

What about B, D, and E?

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Kris

7 months ago

I’m leaning towards A, C, and F.

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Kirby

7 months ago

I think A, B, and E are solid choices.

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