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To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.
Suggested Answer: B
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15 comments · newest first
FE
Felicidad
12 months ago
It's definitely for In-Queue call flows.
AN
Annett
12 months ago
Wait, really? I had no idea about the contact list requirement!
IN
India
1 year ago
I thought you could skip the wrap-up code?
MA
Madalyn
1 year ago
Totally agree, it's a must-have setup!
LE
Leah
1 year ago
You need a contact list and wrap-up code for call flows.
MI
Mitsue
1 year ago
I practiced a similar question before, and I think "Outbound" was the right choice then as well.
EL
Elina
1 year ago
I feel like "In-Queue" could be a possibility too, but it seems less likely given the context of the question.
TE
Terrilyn
1 year ago
I remember something about contact lists being important for "Inbound" calls, but I can't recall the specifics.
YA
Yasuko
1 year ago
I think the answer might be "Outbound" since we talked about it in class, but I'm not completely sure.
LI
Linwood
1 year ago
I’m leaning towards A, Secure, but I can't recall if that was specifically mentioned in our study materials.
GR
Gracie
1 year ago
I feel like we practiced a similar question, and it was definitely about inbound calls needing specific configurations. So maybe B?
DE
Delisa
1 year ago
I'm not entirely sure, but I remember something about In-Queue calls needing wrap-up codes too. Could it be C?
FR
Freeman
1 year ago
I think the answer might be D, Outbound, since we often talked about needing contact lists for outbound campaigns.
XU
Xuan
1 year ago
Okay, let me break this down step-by-step. The key things I'm looking for are that it's non-self-replicating, has a useful purpose as a cover, and does malicious actions unknown to the user. That sounds like the definition of a Trojan horse to me.
CH
Charlene
1 year ago
I think maybe the 'Level tool' could be one option, but I'm not sure if there are others as well.