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Genesys GCX-ARC Exam - Topic 1 Question 6 Discussion

To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.
B) Inbound
A) Secure
C) In-Queue
D) Outbound

Genesys GCX-ARC Exam - Topic 1 Question 6 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 6
Topic #: 1
[All GCX-ARC Questions]

To create, configure, and publish __________ call flow(s), an admin must have at least one contact list and one wrap-up code configured.

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Suggested Answer: B

by Cristy at Mar 20, 2023, 07:22 PM

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Felicidad
10 months ago
It's definitely for In-Queue call flows.
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Annett
10 months ago
Wait, really? I had no idea about the contact list requirement!
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India
10 months ago
I thought you could skip the wrap-up code?
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Madalyn
10 months ago
Totally agree, it's a must-have setup!
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Leah
11 months ago
You need a contact list and wrap-up code for call flows.
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Mitsue
11 months ago
I practiced a similar question before, and I think "Outbound" was the right choice then as well.
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Elina
11 months ago
I feel like "In-Queue" could be a possibility too, but it seems less likely given the context of the question.
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Terrilyn
11 months ago
I remember something about contact lists being important for "Inbound" calls, but I can't recall the specifics.
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Yasuko
11 months ago
I think the answer might be "Outbound" since we talked about it in class, but I'm not completely sure.
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Linwood
11 months ago
I’m leaning towards A, Secure, but I can't recall if that was specifically mentioned in our study materials.
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Gracie
11 months ago
I feel like we practiced a similar question, and it was definitely about inbound calls needing specific configurations. So maybe B?
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Delisa
11 months ago
I'm not entirely sure, but I remember something about In-Queue calls needing wrap-up codes too. Could it be C?
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Freeman
11 months ago
I think the answer might be D, Outbound, since we often talked about needing contact lists for outbound campaigns.
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Xuan
11 months ago
Okay, let me break this down step-by-step. The key things I'm looking for are that it's non-self-replicating, has a useful purpose as a cover, and does malicious actions unknown to the user. That sounds like the definition of a Trojan horse to me.
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Charlene
11 months ago
I think maybe the 'Level tool' could be one option, but I'm not sure if there are others as well.
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