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Genesys GCX-ARC Exam - Topic 1 Question 57 Discussion

Posted by Kati on Aug 01, 2025 at 07:21 PM

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

Suggested Answer: C

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21 comments · newest first
PA
Pamella 10 months ago
Schedule doesn't group objects, so it's not that one!
CR
Cristina 10 months ago
Wait, are we sure about that? Sounds a bit off to me.
LU
Lucy 10 months ago
I'm pretty sure it's Divisions.
SU
Susana 11 months ago
Yeah, Divisions definitely makes sense!
KA
Kaitlyn 11 months ago
I thought it was Prompts at first, but Divisions fits better.
LO
Loren 11 months ago
I thought "Schedule" could be a possibility, but it doesn't really fit the idea of grouping like "Divisions" does.
BA
Barrie 11 months ago
I'm a bit confused. "Prompts" and "Decisions" seem more related to the flow of calls rather than grouping objects.
DO
Dorothea 12 months ago
I feel like I saw a similar question about grouping features, and "Divisions" stood out then too. It makes sense for managing different teams.
BE
Bernardo 12 months ago
I think the answer might be "Divisions," but I'm not entirely sure. I remember something about organizing resources in the contact center.
CH
Chun 12 months ago
I'm pretty confident that the answer is C. Divisions allow you to organize and separate different elements of the contact center, which is what the question is asking about.
AL
Aliza 1 year ago
I'm a bit confused by this question. I'm not sure if I fully understand the concept of grouping and segregating objects in a contact center. I'll have to give this some more thought.
MA
Mariko 1 year ago
C definitely sounds right to me. Divisions are used to manage different parts of the contact center, so that makes the most sense as the answer.
TO
Toshia 1 year ago
Hmm, I'm not sure about this one. I'll have to think it through carefully. Maybe I should review the material on organization features again.
DE
Deeanna 1 year ago
I think the answer is C. Divisions seem like the best way to group and segregate objects in a contact center.
KA
Katina 1 year ago
I'm not sure, but I think it could also be A) Prompts.
RI
Rima 1 year ago
I'm going with C) Divisions. Seems like the most logical choice to organize all those different elements.
FA
Fatima 1 year ago
C) Divisions for sure! It's the only option that mentions grouping and segregating objects in the contact center.
VI
Victor 1 year ago
↳ replying to Fatima
Yes, Divisions is the feature that allows us to organize everything within the same organization.
GO
Golda 1 year ago
↳ replying to Fatima
I agree, Divisions is the right choice for grouping and segregating objects.
JE
Jesusita 1 year ago
I agree with Jacqueline, Divisions make sense for grouping objects in the contact center.
JA
Jacqueline 1 year ago
I think the answer is C) Divisions.
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