Genesys GCX-ARC Exam - Topic 1 Question 66 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 66
Topic #: 1

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

ADTMF

BCRM

CIVR

DTelephony

Show Suggested Answer

Suggested Answer: C

by Florinda at Apr 09, 2026, 02:14 PM

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Louvenia

18 days ago

Totally agree, IVR is the way to go.

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Merrilee

23 days ago

It's definitely C) IVR!

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Veronika

1 month ago

I definitely recall IVR being used for call routing, so I'm leaning towards C) IVR as the answer.

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Rosalind

1 month ago

I'm torn between C) IVR and D) Telephony. I know IVR does interact with callers, but Telephony sounds relevant too.

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Detra

2 months ago

I feel like I've seen a question like this before, and I think IVR was the right choice then too.

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Tashia

2 months ago

I think the answer might be C) IVR, but I'm not completely sure. I remember it stands for Interactive Voice Response.

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