Genesys GCX-ARC Exam - Topic 1 Question 66 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 66
Topic #: 1

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

ADTMF

BCRM

CIVR

DTelephony

Show Suggested Answer

Suggested Answer: C

by Florinda at Apr 09, 2026, 02:14 PM

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Vi

11 hours ago

It's definitely C) IVR!

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Carey

6 days ago

Wow, I didn't know IVR did all that!

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Bong

11 days ago

I thought DTMF was the answer, but IVR makes sense.

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Arthur

16 days ago

Wait, are we sure it's not D) Telephony?

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Louvenia

2 months ago

Totally agree, IVR is the way to go.

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Merrilee

2 months ago

It's definitely C) IVR!

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Veronika

3 months ago

I definitely recall IVR being used for call routing, so I'm leaning towards C) IVR as the answer.

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Rosalind

3 months ago

I'm torn between C) IVR and D) Telephony. I know IVR does interact with callers, but Telephony sounds relevant too.

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Detra

3 months ago

I feel like I've seen a question like this before, and I think IVR was the right choice then too.

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Tashia

3 months ago

I think the answer might be C) IVR, but I'm not completely sure. I remember it stands for Interactive Voice Response.

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