Genesys GCX-ARC Exam - Topic 1 Question 56 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 56
Topic #: 1

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

ADTMF

BCRM

CIVR

DTelephony

Show Suggested Answer

Suggested Answer: C

by Hershel at Jul 12, 2025, 12:26 PM

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Alise

2 months ago

IVR is used for automating customer interactions, super useful!

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Yolando

2 months ago

Agreed, IVR is the one that routes calls.

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Lavonna

2 months ago

It's definitely IVR!

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Delpha

3 months ago

I thought CRM was the right answer...

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Lezlie

3 months ago

Wait, isn't DTMF just the keypad tones?

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Margret

3 months ago

I’m torn between C and B, but I think IVR fits better since it specifically interacts with callers.

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Colene

3 months ago

I feel like DTMF could be related, but it’s more about the input method rather than the whole system.

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Keneth

4 months ago

I remember practicing a similar question, and IVR was definitely the term we focused on for automated systems.

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Laurel

4 months ago

I think the answer might be C, IVR, but I'm not completely sure if it covers all the aspects mentioned in the question.

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Veta

4 months ago

I'm a bit confused by the options. DTMF, CRM, IVR - which one best fits the description? I'll have to think this through carefully.

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Daron

4 months ago

I've got this one! The description matches an IVR system perfectly. I'm confident C is the right answer.

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Amie

4 months ago

Okay, let me think this through. The question is asking about an automated system that interacts with callers, gathers information, and routes calls. I'm pretty sure the answer is C. IVR.

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Alonso

5 months ago

Hmm, I'm a little unsure about this one. I know IVR stands for Interactive Voice Response, but I'm not totally clear on how that differs from the other options.

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Alysa

5 months ago

This looks like a straightforward question about telephony systems. I think I can narrow it down based on the key details provided.

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Adela

6 months ago

IVR, baby! It's like having a personal assistant, but made of pure code. Probably can't make coffee though, so I guess it's not a *perfect* assistant.

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Jerry

5 months ago

IVR stands for Interactive Voice Response. It's pretty cool technology.

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Jess

6 months ago

A) DTMF? What is this, the 80s? That's just the tone you hear when you press numbers on the phone. No way that's the answer to this question.

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Shawna

6 months ago

B) CRM? Really? That's for customer relationship management, not automated phone systems. Gotta be C) IVR, unless this is some kind of trick question.

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Mireya

5 months ago

C) IVR is the correct answer for automated telephony systems.

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Lorrie

5 months ago

B) CRM is for managing customer relationships, not routing calls.

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Melodie

5 months ago

A) DTMF is for touch-tone dialing, not automated phone systems.

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Cristina

7 months ago

I believe IVR is the correct answer because it fits the description given.

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Lou

7 months ago

I'm not sure, but I think IVR is the most logical choice.

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Marshall

7 months ago

I agree with Sherron, IVR makes sense for this question.

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Mike

7 months ago

D) Telephony is the obvious choice here. I mean, it's right there in the question - 'automated telephony system'! Can't get more straightforward than that.

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Antonette

7 months ago

IVR all the way! I use it every time I call my bank or cable company. It's like talking to a robot, but at least it gets me to the right department.

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Stanton

7 months ago

I agree, it's like having a virtual assistant directing your call.

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Glory

7 months ago

IVR is so convenient, it saves me so much time.

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Stefany

7 months ago

I think C) IVR is the correct answer. It's the only option that describes an automated system for interacting with callers and routing them to the right place.

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Eun

7 months ago

Yes, IVR is definitely the automated telephony system.

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Omega

7 months ago

I agree, C) IVR is the correct answer.

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Sherron

7 months ago

I think the answer is C) IVR.

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