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Genesys GCX-ARC Exam - Topic 1 Question 66 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 66
Topic #: 1
[All GCX-ARC Questions]

Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?

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Suggested Answer: C

by Florinda at Apr 09, 2026, 02:14 PM

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Detra
2 days ago
I feel like I've seen a question like this before, and I think IVR was the right choice then too.
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Tashia
7 days ago
I think the answer might be C) IVR, but I'm not completely sure. I remember it stands for Interactive Voice Response.
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