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Genesys GCX-ARC Exam - Topic 1 Question 5 Discussion

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
B) Set Screen Pop
A) Collect Input
C) Call Data Action
D) Set UUI Data

Genesys GCX-ARC Exam - Topic 1 Question 5 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 5
Topic #: 1
[All GCX-ARC Questions]

Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?

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Suggested Answer: B

by Chauncey at Mar 26, 2023, 12:00 AM

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Kristeen
10 months ago
I agree with Terrilyn, "Set Screen Pop" makes the most sense!
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Mireya
10 months ago
Wait, is "Set UUI Data" even a thing?
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Lenny
10 months ago
I always thought it was "Call Data Action."
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Fatima
10 months ago
Nope, it's "Collect Input" for sure.
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Terrilyn
11 months ago
I think it's definitely "Set Screen Pop."
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Helene
11 months ago
I feel like "Set UUI Data" could be the right choice, but I need to double-check how it connects to the dialog box setup.
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Josphine
11 months ago
"Call Data Action" seems like a possibility too, but I can't recall if it specifically relates to window configurations.
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Leila
11 months ago
I remember something about "Collect Input" being related to gathering data, but I don't know if it fits this question.
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Geraldine
11 months ago
I think the answer might be "Set Screen Pop," but I'm not entirely sure. It sounds familiar from our practice questions.
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Mozelle
11 months ago
I feel like "Call Data Action" could be the right choice, but I need to double-check how it connects to the agent's interface.
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Graham
11 months ago
"Set UUI Data" sounds familiar, but I can't recall if it specifically relates to the configuration of a dialog box.
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Lucina
11 months ago
I remember "Collect Input" being mentioned, but it seems more related to gathering data rather than configuring a window.
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Lacresha
11 months ago
I think the answer might be "Set Screen Pop," but I'm not entirely sure. We practiced similar questions in class.
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Marsha
11 months ago
This question covers a lot of the key time metrics we've been learning about in this module. I feel prepared to identify the relevant ones for a routing operation.
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Lacey
11 months ago
I'm leaning towards keeping the housekeeping team informed throughout the process. That way, they feel included and can provide feedback, but we don't have to manage them too closely since they don't have a lot of power in the business.
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Carline
11 months ago
I remember practicing with a question similar to this one, and “risk estimation” was a common distraction option. Not sure if it applies here though.
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