Genesys Exam GCX-ARC Topic 1 Question 48 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 48
Topic #: 1

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

Show Suggested Answer

Suggested Answer: A, D, E

by Fletcher at Mar 23, 2025, 07:54 PM

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Jess

9 hours ago

Hmm, I'm torn between B) Wrap-up Codes and C) Resolution Codes. They both sound like they could do the job. I guess I'll have to do some more research to decide.

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Olen

3 days ago

D) Status would be my pick. Tracking the status of calls and chats seems like a crucial part of understanding the outcomes.

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Ming

4 days ago

I'm going with C) Resolution Codes. That seems like the best way to categorize the different resolutions for each call or chat.

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Tracey

10 days ago

I believe Resolution Codes could also be configured for tracking outcomes.

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Clorinda

11 days ago

I agree with Willis, Wrap-up Codes would be a good option.

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Willis

15 days ago

I think we can use Wrap-up Codes for tracking outcomes.

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Glory

17 days ago

I think the answer is B) Wrap-up Codes. That sounds like the most relevant option for tracking call outcomes.

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Charlene

1 days ago

I agree, Wrap-up Codes are used to track the outcome of calls and chats.

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