Genesys Exam GCX-ARC Topic 1 Question 48 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 48
Topic #: 1

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

AAccount Codes

BWrap-up Codes

CResolution Codes

DStatus

Show Suggested Answer

Suggested Answer: A, D, E

by Fletcher at Mar 23, 2025, 07:54 PM

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Hollis

2 months ago

I was hoping for an option called 'Confusion Codes' so I could just pick that every time. Guess I'll have to use my brain for this one.

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Sherell

8 days ago

D) Status

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Staci

9 days ago

C) Resolution Codes

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Trinidad

18 days ago

D) Status

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Cherelle

18 days ago

C) Resolution Codes

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Melvin

20 days ago

B) Wrap-up Codes

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Kerry

23 days ago

B) Wrap-up Codes

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Jamal

24 days ago

A) Account Codes

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Bambi

1 months ago

A) Account Codes

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Jess

2 months ago

Hmm, I'm torn between B) Wrap-up Codes and C) Resolution Codes. They both sound like they could do the job. I guess I'll have to do some more research to decide.

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Cory

16 days ago

True, Resolution Codes can provide insights into the final resolution of the customer's issue.

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Blossom

26 days ago

But C) Resolution Codes can also help categorize the outcome of interactions.

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Long

1 months ago

I agree, Wrap-up Codes can provide more detailed information about the call or chat.

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Lucy

1 months ago

I think B) Wrap-up Codes would be more suitable for tracking outcomes.

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Olen

2 months ago

D) Status would be my pick. Tracking the status of calls and chats seems like a crucial part of understanding the outcomes.

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Ming

2 months ago

I'm going with C) Resolution Codes. That seems like the best way to categorize the different resolutions for each call or chat.

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Tracey

2 months ago

I believe Resolution Codes could also be configured for tracking outcomes.

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Clorinda

2 months ago

I agree with Willis, Wrap-up Codes would be a good option.

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Willis

3 months ago

I think we can use Wrap-up Codes for tracking outcomes.

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Glory

3 months ago

I think the answer is B) Wrap-up Codes. That sounds like the most relevant option for tracking call outcomes.

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Lamonica

30 days ago

Status is more about the current state of an interaction, not the final outcome.

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Loreta

1 months ago

Account Codes are typically used for tracking billing information, not call outcomes.

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Bulah

2 months ago

Resolution Codes can also be configured to provide more detailed information about the outcome of interactions.

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Charlene

2 months ago

I agree, Wrap-up Codes are used to track the outcome of calls and chats.

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