MENU
Which ACD routing method routes interaction to the next available agent?
Suggested Answer: B
Get Premium GCX-ARC Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/
41 comments · newest first
MO
Monroe
11 months ago
Are you sure about that? I thought it varied by system.
FL
Flo
11 months ago
Wait, really? I had no idea about Bullseye ACD!
ST
Stefania
11 months ago
All of the above sounds right to me!
NO
Noel
12 months ago
I thought it was Skills based routing?
ST
Staci
12 months ago
It's definitely Standard ACD that does that!
LA
Latanya
1 year ago
I'm leaning towards D, All of the above, but that seems too broad. I need to think more about the definitions.
AL
Alpha
1 year ago
I feel like Bullseye ACD could also be a contender, but I can't recall the specifics.
CY
Cyril
1 year ago
I remember practicing a question like this, and I think Skills based routing is more about matching skills rather than just availability.
IL
Ilene
1 year ago
I think the Standard ACD might be the one that routes to the next available agent, but I'm not completely sure.
BL
Blossom
1 year ago
This is a tricky one. I'm not super confident, but I'm leaning towards Standard ACD as the answer since that's the method that routes to the next available agent. I'll double-check my notes just to be sure.
MA
Mary
1 year ago
Okay, let me see. I know Standard ACD is one of the options, and that routes to the next available agent. The other choices seem to be more specialized routing methods. I'll go with Standard ACD for this one.
BR
Broderick
1 year ago
Hmm, I'm not totally sure about this one. I know ACD stands for Automatic Call Distribution, but I'm not familiar with the different routing methods. I'll have to think this through carefully.
RE
Rebeca
1 year ago
I'm pretty sure this is asking about the ACD routing method that sends the interaction to the next available agent. I think the answer is Standard ACD.
HE
Helaine
1 year ago
Hmm, I'm a bit confused on this one. I know it has something to do with scope, but I'm not sure if it's the inner function's scope or the outer function's scope. I'll have to think this through carefully.
JO
Josephine
1 year ago
I remember learning about XML in class, and I'm pretty sure the correct answer is elements or tags. I'll go with A on this one.
VI
Vilma
1 year ago
Wait, I'm confused. Are employer pension contributions also considered a statutory deduction? I thought those were optional benefits provided by the employer. I need to double-check the details on these.
JU
Junita
1 year ago
The Individual-Moving Range charts seem like a good option for handling outliers in continuous data with subgroups. I'll make sure to review the differences between the chart types.
TE
Teresita
2 years ago
D) All of the above? Really? That's like saying 'all of the above' on a multiple-choice test. Too easy!
EZ
Ezekiel
2 years ago
D) All of the above
LI
Lisha
2 years ago
C) Skills based routing
GR
Gracie
2 years ago
B) Standard ACD
RE
Reita
2 years ago
A) Bullseye ACD
CH
Cherilyn
2 years ago
I believe it's C) Skills based routing because it matches the description of routing to the next available agent.
NO
Noble
2 years ago
I'm not sure, but I think D) All of the above could also be correct.
MA
Maira
2 years ago
I agree with Sherell, skills based routing makes the most sense.
LY
Lyla
2 years ago
I'm going with B) Standard ACD. It's the most straightforward and reliable method, and it doesn't require any fancy algorithms or advanced skills.
MA
Marylou
2 years ago
I see your point, but I still think B) Standard ACD is the most practical choice for most situations.
HA
Harris
2 years ago
I agree, but I prefer D) All of the above because it allows for flexibility depending on the specific needs of the contact center.
LO
Louvenia
2 years ago
I think C) Skills based routing is more efficient because it matches the customer with the most suitable agent.
AS
Asuncion
2 years ago
D) All of the above could be a good choice if you want flexibility in routing methods.
EM
Emerson
2 years ago
I think C) Skills based routing might be more efficient in matching the right agent with the right interaction.
JA
Jame
2 years ago
I agree, B) Standard ACD is the way to go for simplicity and reliability.
SH
Sherell
2 years ago
I think the answer is C) Skills based routing.
SH
Shawn
2 years ago
Definitely C) Skills based routing. That's the one that routes the interaction to the agent with the best skills to handle it, right?
ME
Melissia
2 years ago
Hmm, I'm not too sure. Maybe D) All of the above? I heard that all those routing methods can send the interaction to the next available agent.
FE
Felicidad
2 years ago
I agree, I've heard that all those routing methods can route interactions to the next available agent.
DE
Delsie
2 years ago
I think you're right, D) All of the above sounds like it could be the correct answer.
DE
Dean
2 years ago
I think it's B) Standard ACD. That's the classic routing method that sends the interaction to the next available agent.
MA
Marshall
2 years ago
D) All of the above options are valid routing methods for sending interactions to the next available agent.
CA
Carlota
2 years ago
C) Skills based routing is also a common method used to route interactions based on agent skills.
VI
Viola
2 years ago
I agree, B) Standard ACD is the classic method for routing interactions.