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Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
Suggested Answer: A, C
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https://help.mypurecloud.com/articles/add-acd-skill-language-user/
16 comments · newest first
AM
Amie
12 months ago
Not sure about that, seems off.
EA
Earnestine
12 months ago
Wait, can you really add roles? That's new to me!
HU
Huey
1 year ago
I disagree, I believe it's C and D.
AS
Ashley
1 year ago
Definitely A and B!
EL
Elvis
1 year ago
I think it's A and C.
NA
Nakita
1 year ago
I’m leaning towards Skills and Queue, but I definitely need to double-check my notes on this.
BR
Brandon
1 year ago
I feel like Queue could be an option too, but it doesn't seem to fit as well as the others.
AN
Antione
1 year ago
I remember practicing a question similar to this, and I think Language and Skills were the right choices.
ES
Essie
1 year ago
I think the categories might include Skills and Roles, but I'm not entirely sure about Roles.
VI
Vinnie
1 year ago
I’m leaning towards Skills and Queue, but I definitely need to double-check my notes on this.
MU
Murray
1 year ago
I feel like Queue could be an option too, but it doesn't seem to fit as well as the others.
AR
Arlean
1 year ago
I remember practicing a question similar to this, and I think Language and Skills were the right choices.
VA
Val
1 year ago
I think the categories might include Skills and Roles, but I'm not entirely sure about Roles.
DE
Della
1 year ago
This one seems pretty straightforward. The patient is having a planned cesarean section for triplets, so I'm thinking the correct code is 01967.
MA
Marshall
1 year ago
I'm leaning towards 'Secondary' since it usually ties back to an existing template—at least that was how we discussed it in our study group!
DA
Dalene
1 year ago
I feel pretty confident about this one. Option B is definitely the way to go. The DependsOn attribute is the standard way to manage resource dependencies in CloudFormation, and it's a straightforward solution to the problem presented in the question.