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Genesys GCX-ARC Exam - Topic 1 Question 3 Discussion

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
A) Language and C) Skills
B) Roles
D) Queue

Genesys GCX-ARC Exam - Topic 1 Question 3 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 3
Topic #: 1
[All GCX-ARC Questions]

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, C

https://help.mypurecloud.com/articles/add-acd-skill-language-user/

by Tresa at Mar 24, 2023, 05:21 PM

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Amie
10 months ago
Not sure about that, seems off.
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Earnestine
10 months ago
Wait, can you really add roles? That's new to me!
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Huey
10 months ago
I disagree, I believe it's C and D.
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Ashley
10 months ago
Definitely A and B!
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Elvis
11 months ago
I think it's A and C.
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Nakita
11 months ago
I’m leaning towards Skills and Queue, but I definitely need to double-check my notes on this.
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Brandon
11 months ago
I feel like Queue could be an option too, but it doesn't seem to fit as well as the others.
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Antione
11 months ago
I remember practicing a question similar to this, and I think Language and Skills were the right choices.
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Essie
11 months ago
I think the categories might include Skills and Roles, but I'm not entirely sure about Roles.
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Vinnie
11 months ago
I’m leaning towards Skills and Queue, but I definitely need to double-check my notes on this.
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Murray
11 months ago
I feel like Queue could be an option too, but it doesn't seem to fit as well as the others.
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Arlean
11 months ago
I remember practicing a question similar to this, and I think Language and Skills were the right choices.
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Val
11 months ago
I think the categories might include Skills and Roles, but I'm not entirely sure about Roles.
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Della
11 months ago
This one seems pretty straightforward. The patient is having a planned cesarean section for triplets, so I'm thinking the correct code is 01967.
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Marshall
11 months ago
I'm leaning towards 'Secondary' since it usually ties back to an existing template—at least that was how we discussed it in our study group!
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Dalene
11 months ago
I feel pretty confident about this one. Option B is definitely the way to go. The DependsOn attribute is the standard way to manage resource dependencies in CloudFormation, and it's a straightforward solution to the problem presented in the question.
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