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Genesys GCX-ARC Exam - Topic 1 Question 26 Discussion

Which of the Performance views shows real-time data with historical metrics to give you both short term andlong-term views?
C) Dynamic Views
A) Reports
B) Dashboards
D) All of the above

Genesys GCX-ARC Exam - Topic 1 Question 26 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 26
Topic #: 1
[All GCX-ARC Questions]

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

Show Suggested Answer Hide Answer
Suggested Answer: C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

by Cordie at May 09, 2024, 11:26 AM

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Dick
9 months ago
Totally with you on Dashboards!
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Annamaria
9 months ago
I doubt Dynamic Views have historical metrics.
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Georgene
9 months ago
Wait, can all of them really show both?
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Horace
10 months ago
Nah, Reports can do that too.
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Delisa
10 months ago
I think it's Dashboards for sure!
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Colby
10 months ago
I remember that all of them have their uses, but I think Dashboards are the most comprehensive for both short and long-term views.
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Herminia
10 months ago
I want to say it's Reports, but I can't recall if they include both real-time and historical metrics.
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Jaime
11 months ago
I feel like I saw a question like this in practice, and it was about Dynamic Views. But now I'm second-guessing myself.
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Jaclyn
11 months ago
I think it might be Dashboards, but I'm not completely sure. I remember something about them showing real-time data.
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Pansy
11 months ago
Ah, I've got this! The answer is Dashboards. Dashboards provide a real-time view of key metrics while also displaying historical data for context. That's exactly what the question is asking for.
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Keva
11 months ago
Hmm, I'm a bit confused on this one. I know the different performance views, but I'm not sure which one specifically shows both short-term and long-term data. I'll have to review my notes to see if I can recall the details.
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Idella
11 months ago
This seems like a tricky one, but I think I can figure it out. I'll need to think about the key differences between the performance views to determine which one gives both real-time and historical data.
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Earlean
11 months ago
I'm not totally sure about this one. I know the performance views cover different types of data, but I'm having trouble remembering the specifics. Maybe I should try to eliminate the options that don't sound right, and then take an educated guess.
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Peggie
11 months ago
I'm a little confused by the phrasing here. I want to make sure I'm interpreting this question correctly before I answer.
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Marti
11 months ago
This is a good one. I remember learning about these different processes in class, so I think I can narrow it down. The question is asking about identifying the functions the system needs to perform, so I'm leaning towards "Functional requirement" as the best choice here.
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Clarence
11 months ago
Okay, let's see... I'm guessing it has something to do with the RP100-xx standard, but I'm not sure what the "1" specifically represents.
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Caprice
2 years ago
Good point. I was considering All of the above. It’s confusing!
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Phillip
2 years ago
True, but Dashboards also aggregate data over time. Reports usually just show historical metrics.
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Curt
2 years ago
Why not Dynamic Views? They seem to fit both real-time and historical data.
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Juan
2 years ago
I think the answer might be Dashboards.
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Phillip
2 years ago
Yeah, the one asking about real-time and historical metrics.
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Caprice
2 years ago
Hey, did you see that question about Performance views?
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