Discuss Genesys GCX-ARC Exam Topic 1 Question 26

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?

AReports

BDashboards

CDynamic Views

DAll of the above

Suggested Answer: C

https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

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22 comments · newest first

Dick 11 months ago

Totally with you on Dashboards!

Annamaria 11 months ago

I doubt Dynamic Views have historical metrics.

Georgene 11 months ago

Wait, can all of them really show both?

Horace 12 months ago

Nah, Reports can do that too.

Delisa 12 months ago

I think it's Dashboards for sure!

Colby 1 year ago

I remember that all of them have their uses, but I think Dashboards are the most comprehensive for both short and long-term views.

Herminia 1 year ago

I want to say it's Reports, but I can't recall if they include both real-time and historical metrics.

Jaime 1 year ago

I feel like I saw a question like this in practice, and it was about Dynamic Views. But now I'm second-guessing myself.

Jaclyn 1 year ago

I think it might be Dashboards, but I'm not completely sure. I remember something about them showing real-time data.

Pansy 1 year ago

Ah, I've got this! The answer is Dashboards. Dashboards provide a real-time view of key metrics while also displaying historical data for context. That's exactly what the question is asking for.

Keva 1 year ago

Hmm, I'm a bit confused on this one. I know the different performance views, but I'm not sure which one specifically shows both short-term and long-term data. I'll have to review my notes to see if I can recall the details.

Idella 1 year ago

This seems like a tricky one, but I think I can figure it out. I'll need to think about the key differences between the performance views to determine which one gives both real-time and historical data.

Earlean 1 year ago

I'm not totally sure about this one. I know the performance views cover different types of data, but I'm having trouble remembering the specifics. Maybe I should try to eliminate the options that don't sound right, and then take an educated guess.

Peggie 1 year ago

I'm a little confused by the phrasing here. I want to make sure I'm interpreting this question correctly before I answer.

Marti 1 year ago

This is a good one. I remember learning about these different processes in class, so I think I can narrow it down. The question is asking about identifying the functions the system needs to perform, so I'm leaning towards "Functional requirement" as the best choice here.

Clarence 1 year ago

Okay, let's see... I'm guessing it has something to do with the RP100-xx standard, but I'm not sure what the "1" specifically represents.

Caprice 2 years ago

Good point. I was considering All of the above. It’s confusing!

Phillip 2 years ago

True, but Dashboards also aggregate data over time. Reports usually just show historical metrics.

Curt 2 years ago

Why not Dynamic Views? They seem to fit both real-time and historical data.

Juan 2 years ago

I think the answer might be Dashboards.

Phillip 3 years ago

Yeah, the one asking about real-time and historical metrics.

Caprice 3 years ago

Hey, did you see that question about Performance views?

Genesys GCX-ARC Exam - Topic 1 Question 26 Discussion