Genesys GCX-ARC Exam - Topic 1 Question 15 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 15
Topic #: 1

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

DThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Show Suggested Answer

Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Raina at Oct 19, 2023, 05:08 PM

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Meghann

3 months ago

Just to clarify, D means no early exit, right?

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Charlie

3 months ago

Is it really mandatory if they can't exit early? Sounds odd.

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Casey

3 months ago

Wait, so they can't go available early? That seems harsh.

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Krissy

4 months ago

Totally agree, D makes the most sense!

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Queenie

4 months ago

I think D is the right answer.

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Sharee

4 months ago

I feel like D is definitely the right choice because it emphasizes that they can't exit early, which is what "no early exit" suggests.

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Katie

4 months ago

I'm a bit confused. I thought "time-boxed" meant they had a strict limit, which makes me lean towards C, but I'm not entirely confident.

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Sunny

4 months ago

I remember practicing a question similar to this, and I feel like B was about agents being able to set their status early. So, it can't be that one.

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Kallie

5 months ago

I think the answer might be D, but I'm not completely sure. It sounds like it fits the "mandatory" part since they can't set themselves to available early.

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Kris

5 months ago

Okay, I think I've got it now. The key is that the question says "no early exit", so the agent can't manually set themselves available until the timeout, which matches option D.

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Karrie

5 months ago

I'm pretty confident that D is the right answer here. The question specifies "Mandatory, Time-boxed no early exit" which aligns with the description in option D.

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Deane

5 months ago

Option D seems like the best match for the description in the question. The agent is automatically put into After Call Work and can't manually set themselves available until the timeout.

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Lajuana

5 months ago

Hmm, I'm a little confused by the wording on these options. I'll need to re-read them carefully to make sure I understand the differences between them.

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Michal

5 months ago

I think the key here is understanding the "Mandatory, Time-boxed no early exit" part of the question. That sounds like option D, where the agent is automatically placed into After Call Work and can't set themselves available until the timeout is reached.

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Keshia

5 months ago

Okay, I got this. The key is to consider the number of ports needed for full redundancy.

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Ludivina

5 months ago

Hmm, I'm not entirely sure about this one. I'll have to think it through step-by-step to make sure I understand the details.

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Cathrine

5 months ago

Hmm, I'm a bit confused on this one. I'm not sure if it's possible to get notifications on security group changes for an RDS DB. I'll have to think this through carefully.

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