Discuss Genesys GCX-ARC Exam Topic 1 Question 15

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

AThe agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

BThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

CThe agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

DThe agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

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17 comments · newest first

Meghann 11 months ago

Just to clarify, D means no early exit, right?

Charlie 11 months ago

Is it really mandatory if they can't exit early? Sounds odd.

Casey 11 months ago

Wait, so they can't go available early? That seems harsh.

Krissy 12 months ago

Totally agree, D makes the most sense!

Queenie 12 months ago

I think D is the right answer.

Sharee 1 year ago

I feel like D is definitely the right choice because it emphasizes that they can't exit early, which is what "no early exit" suggests.

Katie 1 year ago

I'm a bit confused. I thought "time-boxed" meant they had a strict limit, which makes me lean towards C, but I'm not entirely confident.

Sunny 1 year ago

I remember practicing a question similar to this, and I feel like B was about agents being able to set their status early. So, it can't be that one.

Kallie 1 year ago

I think the answer might be D, but I'm not completely sure. It sounds like it fits the "mandatory" part since they can't set themselves to available early.

Kris 1 year ago

Okay, I think I've got it now. The key is that the question says "no early exit", so the agent can't manually set themselves available until the timeout, which matches option D.

Karrie 1 year ago

I'm pretty confident that D is the right answer here. The question specifies "Mandatory, Time-boxed no early exit" which aligns with the description in option D.

Deane 1 year ago

Option D seems like the best match for the description in the question. The agent is automatically put into After Call Work and can't manually set themselves available until the timeout.

Lajuana 1 year ago

Hmm, I'm a little confused by the wording on these options. I'll need to re-read them carefully to make sure I understand the differences between them.

Michal 1 year ago

I think the key here is understanding the "Mandatory, Time-boxed no early exit" part of the question. That sounds like option D, where the agent is automatically placed into After Call Work and can't set themselves available until the timeout is reached.

Keshia 1 year ago

Okay, I got this. The key is to consider the number of ports needed for full redundancy.

Ludivina 1 year ago

Hmm, I'm not entirely sure about this one. I'll have to think it through step-by-step to make sure I understand the details.

Cathrine 1 year ago

Hmm, I'm a bit confused on this one. I'm not sure if it's possible to get notifications on security group changes for an RDS DB. I'll have to think this through carefully.

Genesys GCX-ARC Exam - Topic 1 Question 15 Discussion