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Genesys GCX-ARC Exam - Topic 1 Question 15 Discussion

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?
D) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
A) The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
B) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
C) The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Genesys GCX-ARC Exam - Topic 1 Question 15 Discussion

Actual exam question for Genesys's GCX-ARC exam
Question #: 15
Topic #: 1
[All GCX-ARC Questions]

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

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Suggested Answer: D

https://help.mypurecloud.com/articles/configure-call-work-settings/

by Raina at Oct 19, 2023, 05:08 PM

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Meghann
9 months ago
Just to clarify, D means no early exit, right?
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Charlie
9 months ago
Is it really mandatory if they can't exit early? Sounds odd.
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Casey
9 months ago
Wait, so they can't go available early? That seems harsh.
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Krissy
10 months ago
Totally agree, D makes the most sense!
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Queenie
10 months ago
I think D is the right answer.
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Sharee
10 months ago
I feel like D is definitely the right choice because it emphasizes that they can't exit early, which is what "no early exit" suggests.
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Katie
10 months ago
I'm a bit confused. I thought "time-boxed" meant they had a strict limit, which makes me lean towards C, but I'm not entirely confident.
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Sunny
11 months ago
I remember practicing a question similar to this, and I feel like B was about agents being able to set their status early. So, it can't be that one.
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Kallie
11 months ago
I think the answer might be D, but I'm not completely sure. It sounds like it fits the "mandatory" part since they can't set themselves to available early.
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Kris
11 months ago
Okay, I think I've got it now. The key is that the question says "no early exit", so the agent can't manually set themselves available until the timeout, which matches option D.
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Karrie
11 months ago
I'm pretty confident that D is the right answer here. The question specifies "Mandatory, Time-boxed no early exit" which aligns with the description in option D.
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Deane
11 months ago
Option D seems like the best match for the description in the question. The agent is automatically put into After Call Work and can't manually set themselves available until the timeout.
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Lajuana
11 months ago
Hmm, I'm a little confused by the wording on these options. I'll need to re-read them carefully to make sure I understand the differences between them.
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Michal
11 months ago
I think the key here is understanding the "Mandatory, Time-boxed no early exit" part of the question. That sounds like option D, where the agent is automatically placed into After Call Work and can't set themselves available until the timeout is reached.
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Keshia
11 months ago
Okay, I got this. The key is to consider the number of ports needed for full redundancy.
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Ludivina
11 months ago
Hmm, I'm not entirely sure about this one. I'll have to think it through step-by-step to make sure I understand the details.
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Cathrine
11 months ago
Hmm, I'm a bit confused on this one. I'm not sure if it's possible to get notifications on security group changes for an RDS DB. I'll have to think this through carefully.
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