Genesys Exam GCX-ARC Topic 1 Question 11 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 11
Topic #: 1

[All GCX-ARC Questions]

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

AArchitect

BAutomatic Call Distribution

CCall Routing

DScheduling

Show Suggested Answer

Suggested Answer: D

by Mitzie at Jul 28, 2023, 11:23 PM

Limited Time Offer

25%

Off

Get Premium GCX-ARC Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Eleonore

16 days ago

Hmm, this is tricky. I'm torn between B and C, but I think C, Call Routing, is the best fit here.

upvoted 0 times

Lashaunda

2 days ago

I agree, Call Routing makes the most sense for this system.

upvoted 0 times

...

Ben

4 days ago

I think Call Routing is the best option here.

upvoted 0 times

...

Ollie

17 days ago

This sounds like a classic call center routing system. I'm going to go with option B, Automatic Call Distribution.

upvoted 0 times

...

Launa

19 days ago

I'm not sure, but I think C) Call Routing could also be a possible answer for routing interactions based on an algorithm.

upvoted 0 times

...

Shaun

21 days ago

I agree with Raymon, B) Automatic Call Distribution makes sense for routing interactions efficiently.

upvoted 0 times

...

Raymon

24 days ago

I think the answer is B) Automatic Call Distribution because it sounds like it's about routing interactions to the best agent.

upvoted 0 times

...