Genesys GCX-ARC Exam - Topic 1 Question 11 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 11
Topic #: 1

[All GCX-ARC Questions]

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

AArchitect

BAutomatic Call Distribution

CCall Routing

DScheduling

Show Suggested Answer

Suggested Answer: D

by Mitzie at Jul 28, 2023, 11:23 PM

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Maile

9 months ago

Totally agree, ACD is the way to go!

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Felicidad

9 months ago

Wait, is this really how they route calls? That's wild!

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Deeanna

10 months ago

I'm not so sure about that, could be Scheduling too.

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Daniel

10 months ago

I think it's definitely Call Routing.

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Raylene

10 months ago

Sounds like Automatic Call Distribution to me!

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Kiera

10 months ago

Scheduling seems off for this question, but I keep mixing up the definitions of the other options.

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Salina

11 months ago

I feel like I came across something similar in practice questions, but I can't recall the exact terminology.

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Matt

11 months ago

I remember studying call routing systems, and this sounds a lot like that. Could it be Call Routing?

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Major

11 months ago

I think this might be related to Automatic Call Distribution, but I'm not entirely sure if that's the right term for it.

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Latrice

11 months ago

Okay, let me see... Tanzu is about modernizing applications and infrastructure, so I'm going to go with option B.

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Jesusa

11 months ago

Option D seems like the most comprehensive solution, covering all the required statistics. I'll go with that unless I spot any issues.

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Angelyn

11 months ago

The Value Index - that's about project objectives and value for money, right? I'll have to review my notes on that.

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In

1 year ago

Forget the exam, I just want to know who came up with these answer choices. 'Architect'? Really? That's about as relevant as 'Unicorn'.

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Gracia

1 year ago

C) Call Routing

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Melvin

1 year ago

C) Call Routing

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Ashlee

1 year ago

B) Automatic Call Distribution

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Ben

1 year ago

A) Architect

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Tamesha

1 year ago

B) Automatic Call Distribution

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Thaddeus

1 year ago

A) Architect

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Curtis

1 year ago

Automatic Call Distribution? Really? I'm pretty sure this is just basic call routing, so I'm going with C.

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Eleonore

1 year ago

Hmm, this is tricky. I'm torn between B and C, but I think C, Call Routing, is the best fit here.

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Annette

1 year ago

Call Routing seems to be the most suitable choice for this scenario.

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Lenny

1 year ago

I would go with Call Routing as well.

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Lashaunda

1 year ago

I agree, Call Routing makes the most sense for this system.

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Ben

1 year ago

I think Call Routing is the best option here.

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Ollie

1 year ago

This sounds like a classic call center routing system. I'm going to go with option B, Automatic Call Distribution.

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Launa

1 year ago

I'm not sure, but I think C) Call Routing could also be a possible answer for routing interactions based on an algorithm.

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Shaun

1 year ago

I agree with Raymon, B) Automatic Call Distribution makes sense for routing interactions efficiently.

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Raymon

1 year ago

I think the answer is B) Automatic Call Distribution because it sounds like it's about routing interactions to the best agent.

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