Genesys Exam GCX-ARC Topic 1 Question 11 Discussion

Actual exam question for Genesys's GCX-ARC exam

Question #: 11
Topic #: 1

[All GCX-ARC Questions]

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

AArchitect

BAutomatic Call Distribution

CCall Routing

DScheduling

Show Suggested Answer

Suggested Answer: D

by Mitzie at Jul 28, 2023, 11:23 PM

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In

2 months ago

Forget the exam, I just want to know who came up with these answer choices. 'Architect'? Really? That's about as relevant as 'Unicorn'.

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Gracia

1 months ago

C) Call Routing

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Melvin

1 months ago

C) Call Routing

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Ashlee

1 months ago

B) Automatic Call Distribution

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Ben

2 months ago

A) Architect

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Tamesha

2 months ago

B) Automatic Call Distribution

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Thaddeus

2 months ago

A) Architect

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Curtis

2 months ago

Automatic Call Distribution? Really? I'm pretty sure this is just basic call routing, so I'm going with C.

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Eleonore

3 months ago

Hmm, this is tricky. I'm torn between B and C, but I think C, Call Routing, is the best fit here.

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Annette

2 months ago

Call Routing seems to be the most suitable choice for this scenario.

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Lenny

2 months ago

I would go with Call Routing as well.

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Lashaunda

2 months ago

I agree, Call Routing makes the most sense for this system.

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Ben

3 months ago

I think Call Routing is the best option here.

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Ollie

3 months ago

This sounds like a classic call center routing system. I'm going to go with option B, Automatic Call Distribution.

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Launa

3 months ago

I'm not sure, but I think C) Call Routing could also be a possible answer for routing interactions based on an algorithm.

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Shaun

3 months ago

I agree with Raymon, B) Automatic Call Distribution makes sense for routing interactions efficiently.

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Raymon

3 months ago

I think the answer is B) Automatic Call Distribution because it sounds like it's about routing interactions to the best agent.

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