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A system that routes interactions based on an algorithm which determines the best available agent for an interaction
Suggested Answer: D
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29 comments · newest first
MA
Maile
11 months ago
Totally agree, ACD is the way to go!
FE
Felicidad
11 months ago
Wait, is this really how they route calls? That's wild!
DE
Deeanna
12 months ago
I'm not so sure about that, could be Scheduling too.
DA
Daniel
12 months ago
I think it's definitely Call Routing.
RA
Raylene
1 year ago
Sounds like Automatic Call Distribution to me!
KI
Kiera
1 year ago
Scheduling seems off for this question, but I keep mixing up the definitions of the other options.
SA
Salina
1 year ago
I feel like I came across something similar in practice questions, but I can't recall the exact terminology.
MA
Matt
1 year ago
I remember studying call routing systems, and this sounds a lot like that. Could it be Call Routing?
MA
Major
1 year ago
I think this might be related to Automatic Call Distribution, but I'm not entirely sure if that's the right term for it.
LA
Latrice
1 year ago
Okay, let me see... Tanzu is about modernizing applications and infrastructure, so I'm going to go with option B.
JE
Jesusa
1 year ago
Option D seems like the most comprehensive solution, covering all the required statistics. I'll go with that unless I spot any issues.
AN
Angelyn
1 year ago
The Value Index - that's about project objectives and value for money, right? I'll have to review my notes on that.
IN
In
1 year ago
Forget the exam, I just want to know who came up with these answer choices. 'Architect'? Really? That's about as relevant as 'Unicorn'.
GR
Gracia
1 year ago
C) Call Routing
ME
Melvin
1 year ago
C) Call Routing
AS
Ashlee
1 year ago
B) Automatic Call Distribution
BE
Ben
1 year ago
A) Architect
TA
Tamesha
1 year ago
B) Automatic Call Distribution
TH
Thaddeus
1 year ago
A) Architect
CU
Curtis
1 year ago
Automatic Call Distribution? Really? I'm pretty sure this is just basic call routing, so I'm going with C.
EL
Eleonore
2 years ago
Hmm, this is tricky. I'm torn between B and C, but I think C, Call Routing, is the best fit here.
AN
Annette
1 year ago
Call Routing seems to be the most suitable choice for this scenario.
LE
Lenny
1 year ago
I would go with Call Routing as well.
LA
Lashaunda
2 years ago
I agree, Call Routing makes the most sense for this system.
BE
Ben
2 years ago
I think Call Routing is the best option here.
OL
Ollie
2 years ago
This sounds like a classic call center routing system. I'm going to go with option B, Automatic Call Distribution.
LA
Launa
2 years ago
I'm not sure, but I think C) Call Routing could also be a possible answer for routing interactions based on an algorithm.
SH
Shaun
2 years ago
I agree with Raymon, B) Automatic Call Distribution makes sense for routing interactions efficiently.
RA
Raymon
2 years ago
I think the answer is B) Automatic Call Distribution because it sounds like it's about routing interactions to the best agent.