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Genesys Exam GCP-GCX Topic 4 Question 40 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 40
Topic #: 4
[All GCP-GCX Questions]

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Show Suggested Answer Hide Answer
Suggested Answer: B

In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.


by German at Sep 14, 2024, 02:32 AM

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Claribel
2 months ago
I bet John is wondering if his email is going straight to Genesys' spam folder. Maybe he should try sending it from his Nigerian prince account instead.
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Leonida
2 months ago
Why not just add him again? It's one less step than resending the invite, and who knows, maybe the email will work this time. *shrugs*
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Sabra
2 months ago
Telling John to be patient? That's just going to frustrate him. Let's get this sorted out quickly so he can start using the platform.
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Gary
12 days ago
A) Resend the invite.
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Doyle
14 days ago
B) Add John to Genesys Cloud CX again so that a new invitation will be generated.
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Lashawn
23 days ago
A) Resend the invite.
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Hyun
2 months ago
I'd go with option C and submit a ticket. That way Genesys support can look into why the email didn't go through and fix the issue properly.
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Irving
21 days ago
C) Submit a ticket to Genesys Cloud CX support.
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Elise
1 months ago
B) Add John to Genesys Cloud CX again so that a new invitation will be generated.
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Elliott
2 months ago
A) Resend the invite.
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Cheryl
2 months ago
Resending the invite seems like the quickest solution, but I want to make sure John doesn't accidentally get added twice.
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Ronnie
1 months ago
A) Resend the invite.
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Ashlyn
1 months ago
B) Add John to Genesys Cloud CX again so that a new invitation will be generated.
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Elza
1 months ago
A) Resend the invite.
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Jennie
3 months ago
I disagree, I think we should submit a ticket to Genesys Cloud CX support for assistance.
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Dalene
3 months ago
I agree with Isaiah, it's the best way to ensure John can start using Genesys Cloud CX.
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Isaiah
3 months ago
I think we should resend the invite to John.
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