Genesys Exam GCP-GCX Topic 4 Question 40 Discussion

Actual exam question for Genesys's GCP-GCX exam

Question #: 40
Topic #: 4

You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.

Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

AResend the invite.

BAdd John to Genesys Cloud CX again so that a new invitation will be generated.

CSubmit a ticket to Genesys Cloud CX support.

DTell John to be patient and wait for the email to arrive.

Show Suggested Answer

Suggested Answer: B

In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.

by German at Sep 14, 2024, 02:32 AM

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