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You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
Suggested Answer: B
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In Genesys Cloud CX, the issue reporting email address is a configurable setting that determines where reports of system issues are sent. If this address is not set up, system issues will not automatically be emailed to all employees with administrative roles. Instead, issues need to be reported through the designated support channels or by manually notifying the appropriate individuals or teams within the organization.
33 comments · newest first
AR
Arlette
11 months ago
Submitting a ticket sounds like overkill for this situation.
JU
Jutta
11 months ago
Adding him again (option B) might work too, right?
WH
Whitley
11 months ago
Wait, why wouldn't he just check his spam folder first?
TH
Thaddeus
12 months ago
I agree, option A seems the easiest!
LO
Lorrine
12 months ago
Just resend the invite, it's the quickest fix.
AR
Arlen
1 year ago
I feel like telling John to wait isn’t a good idea. We need to make sure he can access the platform right away.
MA
Malcom
1 year ago
Submitting a ticket seems like it could take longer, but what if there’s a bigger issue with the email system?
EL
Elvis
1 year ago
I remember a practice question where we had to add users again to trigger a new invite. That might be a good choice too.
CO
Coral
1 year ago
I think resending the invite is the quickest option, but I’m not sure if it’s the only way to solve this.
AS
Ashleigh
1 year ago
Resending the invite is probably the quickest fix, but submitting a ticket might be the most reliable long-term solution. I'd consider both options.
HA
Harris
1 year ago
Telling John to be patient and wait for the email doesn't seem like the best solution. He's already reached out, so we should take action to resolve this.
ES
Essie
1 year ago
I'd go with submitting a ticket to Genesys support. That way they can investigate and ensure John gets access without any issues.
PE
Pearline
1 year ago
Hmm, I'm not sure if resending the invite is the best approach. Adding him again might be safer, just to make sure a new invite gets generated.
TI
Timothy
1 year ago
Resending the invite seems like the most straightforward option here. That should get John up and running quickly.
LE
Leandro
1 year ago
Hmm, I'm a bit unsure about this one. I know information classification and security policies are important, but I'm not sure which one would be most helpful for standardizing data handling. I'll have to think this through carefully.
CL
Claribel
1 year ago
I bet John is wondering if his email is going straight to Genesys' spam folder. Maybe he should try sending it from his Nigerian prince account instead.
LE
Leonida
1 year ago
Why not just add him again? It's one less step than resending the invite, and who knows, maybe the email will work this time. *shrugs*
SA
Sabra
1 year ago
Telling John to be patient? That's just going to frustrate him. Let's get this sorted out quickly so he can start using the platform.
KY
Kyoko
1 year ago
C) Submit a ticket to Genesys Cloud CX support.
GA
Gary
1 year ago
A) Resend the invite.
DO
Doyle
1 year ago
B) Add John to Genesys Cloud CX again so that a new invitation will be generated.
LA
Lashawn
1 year ago
A) Resend the invite.
HY
Hyun
1 year ago
I'd go with option C and submit a ticket. That way Genesys support can look into why the email didn't go through and fix the issue properly.
IR
Irving
1 year ago
C) Submit a ticket to Genesys Cloud CX support.
EL
Elise
1 year ago
B) Add John to Genesys Cloud CX again so that a new invitation will be generated.
EL
Elliott
1 year ago
A) Resend the invite.
CH
Cheryl
1 year ago
Resending the invite seems like the quickest solution, but I want to make sure John doesn't accidentally get added twice.
RO
Ronnie
1 year ago
A) Resend the invite.
AS
Ashlyn
1 year ago
B) Add John to Genesys Cloud CX again so that a new invitation will be generated.
EL
Elza
1 year ago
A) Resend the invite.
JE
Jennie
2 years ago
I disagree, I think we should submit a ticket to Genesys Cloud CX support for assistance.
DA
Dalene
2 years ago
I agree with Isaiah, it's the best way to ensure John can start using Genesys Cloud CX.
IS
Isaiah
2 years ago
I think we should resend the invite to John.