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Genesys Exam GCP-GCX Topic 3 Question 35 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 35
Topic #: 3
[All GCP-GCX Questions]

Which dialing mode allows the agent to see customer information before dialing?

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Suggested Answer: C

In Genesys Cloud CX, the Preview dialing mode is specifically designed to allow agents to review customer information before initiating the call. This mode presents the agent with customer details and relevant context before the dialing process begins, enabling the agent to prepare for the interaction and tailor their approach based on the customer's history and needs. This preparation can lead to more personalized and effective customer engagements.


by Dannie at Aug 24, 2024, 10:54 PM

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Lenna
10 months ago
I hope the answer isn't 'Dial-a-Joke', because I'm not in the mood for any puns right now. Preview it is!
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Leigha
8 months ago
Great choice! Preview is the right option for seeing customer information before dialing.
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Lynelle
8 months ago
That's correct, Preview is the dialing mode that shows customer information before making the call.
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Howard
9 months ago
I agree, Preview allows the agent to see customer information before dialing.
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Alisha
9 months ago
I think the answer is C) Preview.
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Fernanda
10 months ago
Actually, the correct answer is C) Preview. In Preview mode, agents can review customer information before making the call.
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Haydee
10 months ago
I'm not sure, but I think Progressive mode also allows agents to see customer information before dialing.
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Niesha
10 months ago
Haha, Progressive dialing? What is this, car insurance? I'm going with the classic Preview option.
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Cristina
10 months ago
I prefer Progressive, it helps me save time by automatically dialing the next number.
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Gracia
10 months ago
I think Preview is the way to go too. It's always good to have that customer info upfront.
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Rosann
10 months ago
I agree with Rosendo, Preview mode allows agents to see customer information before dialing.
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Vernice
10 months ago
Power dialing? Is this exam testing my bicep strength or my call center skills? I'll go with Preview.
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Buck
10 months ago
Yeah, Preview allows you to see customer information before dialing. Good choice!
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Lettie
10 months ago
I think it's Preview too. Power dialing sounds intense.
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Rosendo
10 months ago
I think the answer is C) Preview.
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Hoa
10 months ago
Predictive dialing? Isn't that like a psychic hotline or something? I'll stick with Preview, thanks.
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Cletus
10 months ago
Yeah, I agree. Preview dialing gives me more control over the calls.
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Amber
10 months ago
Predictive dialing is more automated, but I prefer Preview dialing too.
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Bernadine
10 months ago
Progressive dialing allows the agent to see customer information before dialing.
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Mary
11 months ago
I think Preview is the way to go here. Seeing customer info before dialing just makes sense, you know?
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Yuonne
10 months ago
Power mode allows agents to manually control the dialing process, giving them more flexibility.
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Jade
10 months ago
Predictive mode is great for high call volume, it predicts when an agent will be available to take the next call.
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Jeanice
10 months ago
I think Progressive mode is better for efficiency, though. It dials the next number automatically after the current call ends.
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Linsey
10 months ago
I agree, Preview mode definitely helps in being more prepared for the call.
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