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Genesys GCP-GCX Exam - Topic 2 Question 69 Discussion

Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?
D) Workspaces
A) Activity
B) Evaluations
C) Documents

Genesys GCP-GCX Exam - Topic 2 Question 69 Discussion

Actual exam question for Genesys's GCP-GCX exam
Question #: 69
Topic #: 2
[All GCP-GCX Questions]

Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?

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Suggested Answer: D

Workspaces in Genesys Cloud CX are customizable environments that allow users to design and personalize their own working area. Users can configure and store custom views, organize widgets and tools according to their specific job functions, and save these configurations for future use. This feature enhances productivity and efficiency by allowing users to tailor their environment to their workflow and access the information they need more quickly and easily.


by Lezlie at May 28, 2026, 01:13 PM

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Jill
2 days ago
But Activity is more about tasks, right?
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Clorinda
8 days ago
I feel like Activity could fit too.
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Willodean
13 days ago
Yeah, Workspaces makes sense.
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Kati
18 days ago
I think it's D) Workspaces.
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Janessa
23 days ago
I agree, Workspaces is the right choice!
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Viola
28 days ago
Wait, are you all sure about that?
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Arminda
1 month ago
No way, it’s D) Workspaces for sure!
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Frederica
1 month ago
I thought it was A) Activity.
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Leonie
1 month ago
Definitely D) Workspaces!
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Vincenza
2 months ago
"Documents" seems off, but I can't recall exactly what "Evaluations" does in this context.
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Sherill
2 months ago
I feel like I saw a practice question about this, and "Workspaces" was the answer there too.
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Georgiana
2 months ago
I'm not entirely sure, but I remember something about "Activity" being related to user settings.
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Ahmed
2 months ago
I think it might be "Workspaces" since it sounds like it relates to customizing your environment.
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