Discuss Genesys GCP-GCX Exam Topic 2 Question 65

Where can you add preconfigured settings to the phones?

AAdmin > Telephone > Phone Management > Calls

BAdmin > Telephone > Phone Management > Phones

CAdmin > Telephone > Phone Management > Base Settings

Suggested Answer: C

Admin > Telephone > Phone Management > Base Settings is where you can add preconfigured settings to the phones in Genesys Cloud CX Telephony Admin menu. Base settings are sets of configuration options that apply to one or more phones in Genesys Cloud CX. Base settings can include various options, such as:

Phone model

Firmware version

Line keys

Soft keys

Feature keys

You can add base settings to the phones by creating and assigning base settings profiles in Genesys Cloud CX Telephony Admin menu. Base settings profiles are templates that contain one or more base settings that apply to a group of phones based on their model or firmware version. Reference: https://help.mypurecloud.com/articles/base-settings-overview/ https://help.mypurecloud.com/articles/create-a-base-settings-profile/

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12 comments · newest first

Aretha 3 months ago

C could be right too, but I lean towards B.

Charlene 3 months ago

I agree, B makes sense. Phones need specific settings.

Owen 4 months ago

I think it's B. That's where you manage all the phones.

Filiberto 4 months ago

I don't think A is correct, but C could be a possibility.

Sue 4 months ago

Agreed, B is the right spot!

Curtis 4 months ago

Wait, are you sure? I thought it was C.

Cordie 6 months ago

I thought it was A at first, but B makes more sense.

Fatima 6 months ago

It's definitely B! That's where all the phone settings are.

India 6 months ago

I’m leaning towards option B because it seems to make the most sense for managing individual phone settings, but I could be wrong.

Sueann 7 months ago

I feel like the answer could be B, but I also have a nagging feeling that it might be C instead. We had a question like this in our last mock exam.

Maurine 7 months ago

I remember discussing the Phone Management section, but I can't recall if the preconfigured settings are specifically in Calls or Phones.

Rolland 7 months ago

I think we might have covered something similar in practice about where to find phone settings, but I'm not entirely sure if it's under Phones or Base Settings.

Genesys GCP-GCX Exam - Topic 2 Question 65 Discussion